Terms & Conditions

General Terms and Conditions Applicable to the Services ("GTC")

1. OUR DATA

   1. ILOVEPDF, S.L., a Spanish company with registered address in Barcelona (Spain), C/ Sabino de Arana, number 60, premise 2, post code 08028, registered in the Mercantile Registry of Barcelona, volume 45735, sheet 156, page 497300, registration 1, and NIF (tax identification number) B-66921552 (hereinafter, "ILOVEPDF" or "we"), with email address: info@ilovepdf.com, authorizes, in accordance with these Terms and Conditions of Use, the use of the services provided through the software or computer programs - Software as a service (SaaS) - owned by ILOVEPDF that you contract (hereinafter, respectively, the "Services" and the "ILOVEPDF Programs" or the "Programs"), whose Specific Terms of each Service ("STS") are included in Section B of these Terms and Conditions.

2. SCOPE

   1. PLEASE READ THIS DOCUMENT CAREFULLY. This document constitutes a contract from which legal obligations arise for you. These Terms and Conditions of Use of the Services (hereinafter, the "Terms and Conditions", the "Terms of Use" or the "T&Cs") are binding and govern the terms of use, access and use of the Services and ILOVEPDF Programs that are an integral part of them.

   2. The use of the Services (i) attributes the condition of user to the one who uses them (hereinafter, the "Client", "User" or "You"); (ii) implies the full and complete acceptance of these Terms and Conditions; and (iii) confirms that You have read and understood the Privacy Policy of ILOVEPDF. The unreserved and full acceptance of these Terms of Use is required for the use of the Services and the Programs. YOU DECLARE THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED IN FULL THE PRESENT TERMS OF USE. IN THE EVENT THAT YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR DO NOT MEET THE CONDITIONS TO BE ABLE TO FULLY COMPLY WITH THESE TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE SERVICES.

   3. By accepting these Terms and Conditions, You agree to comply with the following conditions of the Services:

      1. Have read and understood the conditions detailed in these Terms and Conditions;

      2. Assume all obligations arising from these Terms and Conditions;

      3. Use the Services (and Programs) only for the purposes permitted by law, without violating and/or infringing the rights of third parties;

      4. Not to share registered user accounts with other persons, including other registered users;

      5. Refrain from using the Services (and Programs) for the commission of any illegal act or contrary to applicable regulations. It is expressly prohibited to breach any term or condition, generate any content that is unlawful, constitutes spam or provides instructions on how to put into practice illegal conduct; and

      6. Not to collect, manipulate or store personal data about other users or third parties without complying with current personal data protection legislation.

   4. ILOVEPDF reserves the right to update these Terms and Conditions periodically, if appropriate, to adapt them to possible regulatory changes and provide a better service. IF ILOVEPDF MODIFIES THESE TERMS AND CONDITIONS, WE WILL INFORM YOU ACCORDINGLY. IT IS YOUR RESPONSIBILITY TO PERIODICALLY REVIEW THESE TERMS AND CONDITIONS. IF YOU CONTINUE USING THE SERVICES AFTER A MODIFICATION OF THESE T&CS, YOU WILL BE CONSIDERED TO HAVE EXPRESSLY AND UNRESERVEDLY ACCEPTED THE AMENDMENT(S). In the event that You do not agree to a modification of these Terms and Conditions You cannot continue using the Services.

   5. YOU ARE ALLOWED TO CONTRACT ILOVEPDF SERVICES AND/OR PROGRAMS IF (a) YOU ARE OVER 18 YEARS OLD, (b) YOU ARE OVER 16 YEARS OLD AND LIVE INDEPENDENTLY, AND/OR (c) IF YOU HAVE NOT BEEN PROHIBITED BY A JUDICIAL OR ADMINISTRATIVE AUTHORITY TO ACCESS AND/OR USE THIS TYPE OF SERVICES IN YOUR JURISDICTION, IN THE PLACE WHERE YOU RESIDE OR IN THE PLACE WHERE YOU ACCESS THE SERVICES.

   6. IF YOU ARE A MINOR (I.E., AN UNDERAGE INDIVIDUAL) IN YOUR JURISDICTION YOU CAN CONTRACT AND USE THE SERVICES WITH THE AUTHORIZATION AND UNDER THE RESPONSIBILITY OF AN ADULT WHO IS RESPONSIBLE FOR THE USER ACCOUNT. ALL LIABILITY DERIVED FROM THE ACTS OF A MINOR WILL BE EXCLUSIVELY OF THE ADULT PERSON WHO SUPERVISES THE MINOR. ILOVEPDF EXONERATES FROM AND WAIVES ANY LIABILITY THAT MAY ARISE FROM THE ACTS OF ANY UNDERAGE USER.

   7. THE USE OF ILOVEPDF PROGRAMS IMPLIES YOUR ACCEPTANCE OF ALL NOTICES, RULES OF USE, INSTRUCTIONS AND WARNINGS THAT YOU ARE INFORMED OF BY ILOVEPDF AFTER ACCEPTANCE OF THESE TERMS AND CONDITIONS.

   8. In the event of a conflict, opposition or contradiction between these General Terms Applicable to the Services (GTC) and the Specific Terms of each Service (STS), the Specific Terms of each Service (STS) will prevail over the General Terms Applicable to the Services (GTC).

   9. Failure to comply with these Terms and Conditions may result in cancelation of your account or termination of your subscription with ILOVEPDF, as set forth in clause 22 of these Terms and Conditions.

3. PRIVACY POLICY

   1. For more information about the processing of your personal data when using the Services and/or the Programs, please see our Privacy Policy.

4. LIMITED USE LICENSE

   1. Subject to compliance with these Terms and Conditions, ILOVEPDF grants You, as long as You are a legitimate User, a non-exclusive, time-limited, non-transferable, non-assignable to third parties, and revocable licence to access and use the ILOVEPDF Services and/or Programs that comprise the Services, subject to these Terms and Conditions (the "License").

   2. ILOVEPDF is the exclusive holder (or authorised licensee) of all rights over the Services and the Programs and, in particular, the right to reproduce them in whole or in part, by any means and in any format; the translation, adaptation, arrangement, or any other transformation of the Programs and the reproduction of the results of such acts; the distribution in any form permitted by law; the right to make available and/or communicate to the public through all types of media, both analogue and digital, online and offline; and the right to authorise the use of the Services and the Programs. The Licence does not grant Users any Industrial and Intellectual Property rights (as this term is defined below) over the Services and/or the Programs.

   3. Any other use of the Services and/or the Programs by You, other than the use authorised by ILOVEPDF in accordance with these Terms and Conditions, must be expressly authorised in advance and in writing by ILOVEPDF. The execution, reproduction, transformation, distribution, or public communication of the Services and/or the Programs for uses other than those authorised by these Terms and Conditions is prohibited. In particular, it is not permitted to copy the Programs, modify their source code, transform them, make them available, or distribute them without prior authorisation from ILOVEPDF.

   4. Failure to comply with these obligations by the User may result, at the discretion of ILOVEPDF, in the exercise of the actions provided for in the applicable regulations, in the suspension of the Service and / or in the termination of its contractual relationship with ILOVEPDF, as set forth in clause 22.

5. USE OF THE SERVICES

   1. You must use the Services in good faith and solely for their intended purpose, in accordance with applicable law, morality and generally accepted good customs, public order, and these Terms and Conditions. You must also respect at all times the Industrial and Intellectual Property rights owned by ILOVEPDF.

   2. The use of the Services is subject to reasonable use conditions to ensure a fair and balanced benefit for our Users and our developers. The following actions in relation to our Services, among others, are not considered reasonable and/or compliant use and are expressly prohibited:

      1. Using automated or non-automated scraping processes (including bots, scrapers and spiders) on the ILOVEPDF Programs;
      2. Converting or editing documents through the Services at a rate that exceeds what a human can reasonably do using manual means and/or conventional devices;
      3. Sharing your User account, providing your User password to any third party, or using a third party’s User name and password to access and use the Services; and/or
      4. Using the Services in an abusive manner, beyond what is reasonably necessary for legitimate business or personal purposes. ILOVEPDF may investigate any account that registers an unusual number of tasks or an unusual volume of activity to determine whether these Terms and Conditions are being breached.

   3. If ILOVEPDF concludes that You are in breach of these Terms and Conditions, we may temporarily or permanently suspend or terminate your account or subscription to the Services.

   4. Although the Services may be used without an Internet connection, some tools require Internet access for use. Internet access may incur additional charges for You as a User based on your payment plan with your Internet access provider. You expressly acknowledge and accept that ILOVEPDF is not responsible in any case for the availability and / or speed of your Internet connection or the expenses that your Internet connection may entail. We strongly recommend that You use a high-speed Internet connection. You exonerate and ILOVEPDF waives any liability arising from the malfunction, poor performance, and/or irregular operation of those tools that require Internet access for their use when such malfunction or poor performance and/or irregular operation is caused by a poor Internet connection.

   5. We recommend that You periodically back up your content, storing it elsewhere, even if the Service(s) provide storage and this functionality is enabled. We may establish reasonable technical limits, such as, among others, limits on file size, storage space, and processing capacity. We may also suspend our Services until You are within the maximum storage capacity allowed by your account.

6. PROHIBITION OF MODIFICATION OF PROGRAMS, REVERSE ENGINEERING, ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING

   1. Some elements of the Services and/or the Programs constitute confidential information owned by ILOVEPDF (or our licensors). Except as expressly permitted in these Terms and Conditions, You may not, nor allow third parties to, unless permitted by applicable law:

      1. Modify, port, adapt or translate any part of the Programs beyond the acts permitted by the Law to allow their interoperability;
      2. Reverse engineer (including, but not limited to, monitoring or tracking inputs and outputs flowing through a system or application to recreate such a system), decompile, disassemble, or attempt to discover, within any Program, the source code, data representations, or underlying algorithms, processes, methods, and any other part of such Program; and/or
      3. Use, or allow third parties to use, the Programs (or any content, data, result, or other information received or derived from the Programs) to create, train, test, or otherwise improve, directly or indirectly, any machine learning algorithms or artificial intelligence systems, including any architecture or model, except as expressly permitted in the AI Tools service.

   2. If the laws of your jurisdiction grant You the right to decompile the Programs to obtain the information necessary to make the Services capable of interoperating with other software, You must first request such information from us. In such a case, we may, at our sole discretion, either provide You with such information or impose reasonable conditions on the decompilation of the Programs, in order to ensure the protection of our Industrial and Intellectual Property rights.

7. USER ACCOUNTS

   1. You can create an ILOVEPDF user account ("ILOVEPDF User Account") by registering through the registration forms of each of the Services. Creating an ILOVEPDF User Account on any of the Services will allow You to access the remaining Services.

   2. In order to create your ILOVEPDF User Account, you must provide your name, email address and generate a user password. Alternatively, You can register as a user of ILOVEPDF through your Google Account, Facebook or Apple ID. The contracting of a subscription through a distribution platform does not imply the creation of an ILOVEPDF User Account. If You are an employee of a company that has contracted the Single Sign On (SSO) service, under which the employee must register only once, You can also register as a user through SSO.

   3. In general, the registration process does not require validation by email, except in the specific case of some Services (for example, sending signature requests via iLoveSign). FOR THE SPECIFIC CONDITIONS APPLICABLE TO THE USER ACCOUNTS OF THE DIFFERENT SERVICES, PLEASE REFER TO THE SPECIFIC TERMS AND CONDITIONS OF EACH SERVICE.

   4. ILOVEPDF User Accounts give users access to the Services offered by ILOVEPDF at all times. We can maintain different account types for different user types. If You have received a licence to use the Services from an organisation or company under one of ILOVEPDF's business plans, You will be considered a "Business User". On the contrary, if You have not received a licence to use the Services from an organisation or company - for example, if You have subscribed to a licence to use the Services for individuals - You will be considered a "Personal User".

   5. The different types of user account allow the user to work with different capabilities and limitations depending on the type of user account (for example, in size, storage, processes, processing, number of pixels, number of files, number of pages, number of words and other limits set in the use of each tool depending on the type of user account. The different ILOVEPDF User Accounts that ILOVEPDF offers are as follows:

      1. Free Accounts

         • Free Account unregistered user ("Free Account").
         • Free Account Registered user ("Registered Free Account").

      2. Payment Accounts:

         • ILOVEPDF Premium Account: only as a registered user through a personal account ("Premium Account").
         • ILOVEPDF Business User Account: only as a registered user through a company account ("Business Account")
         • Distribution Platform Account ("Distribution Platform Account"): payment accounts made through Android, iOS or macOS, Huawei AppGallery or similar distribution platforms. You can access (i) as a user: You can subscribe directly from the aforementioned app stores without registering as an ILOVEPDF user. Not applicable to the iLoveSign service; or (ii) as a registered user of ILOVEPDF when creating an ILOVEPDF User Account.

      3. Educational or NGO account (subject to special conditions determined by ILOVEPDF) ("Educational/NGO Account")

   6. Through your ILOVEPDF User Account, with the exception of the Distribution Platform Accounts, You will have access to a control panel - "dashboard" -, through which You will be able to:

      1. access your personal information (User data, subscription status, available products, invoice details, etc.), and
      2. (i) edit your personal or business data and set up your user account; (ii) enable additional security measures that are available for your Service, such as multifactor authentication (2FA) or SSO for business accounts; and to (iii) subscribe additional Services, renew current Services, manage and/or unsubscribe from Services.

   7. You are responsible for any activity that occurs through your ILOVEPDF user account, even if that activity is not yours or occurs without your knowledge or consent. You may not (i) share your user account information in any event, except with an authorised account director; or (ii) use another person’s user account. In Business Account cases, your Account Manager may use your User Account Information to manage your use of and access to the Services.

   8. YOU UNDERSTAND AND AGREE THAT YOU ARE RESPONSIBLE FOR (I) MAINTAINING THE CONFIDENTIALITY OF YOUR USER ACCOUNT AND PASSWORD; AND (II) UPDATING, IF NECESSARY, YOUR PASSWORD. You release ILOVEPDF from any responsibility and/or liability and acknowledge and agree that ILOVEPDF is not responsible and/or liable for any problems arising from or related to your user account that result from your failure to protect or take reasonable steps to protect your user account and/or password. IF YOU KNOW OR SUSPECT THAT YOUR USER ACCOUNT AND/OR PASSWORD IS BEING USED IN AN UNAUTHORIZED OR ILLEGITIMATE WAY, YOU MUST IMMEDIATELY NOTIFY ILOVEPDF THROUGH THE FOLLOWING CONTACT FORM.

   9. You are responsible for taking reasonable steps to maintain the security and control of your ILOVEPDF User Account. ILOVEPDF may ask You to activate added security measures that are available, such as multifactor authentication (2FA), and provide an alternate phone number or email for security reasons. ILOVEPDF assumes no responsibility for any loss and/or damage that You may suffer due to the endangering of your account login credentials, or by the fact that You ignore following or acting in accordance with any security notices or alerts that we may send to your email address or phone number.

   10. In the event that You forget the password of your User Account, You can recover it by following the instructions provided here. Follow these instructions to restore your User password.

   11. In the event that You notice the existence of a typographical error in the contact details associated with your ILOVEPDF User Account that prevents You from recovering your credentials or managing your user account through email, You will need to contact the support team through the contact form, which will carry out a verification procedure for your ILOVEPDF User Account. Until the verification procedure for your ILOVEPDF User Account is completed, ILOVEPDF will not be able to carry out any arrangements related to that account (such as cancelling, making returns associated with that account, etc.) for security reasons.

   12. You are responsible for:

       1. Keeping your contact details updated to receive the notices and / or alerts that ILOVEPDF sends You; and of
       2. Carefully reviewing any message that appears to be from ILOVEPDF to ensure that it is legitimate and does not constitute an attempt at computer fraud or scam.

   13. We do not assume and waive any responsibility if You are unable to access your ILOVEPDF User Account because You cannot provide appropriate login credentials such as your password, email address or phone number.

   14. You can request at any time the deletion of your ILOVEPDF User Account through the contact form. However, You will not be entitled to a refund of the amounts You have paid to ILOVEPDF in accordance with the provisions of clause 10.19.

8. USER CONDUCT

   1. The use of the Services for purposes or effects that are (or may be) illegal, prohibited, harmful to the rights of third parties, as well as any action that damages or may damage, disable, overload, or deteriorate the Services and/or cause damage or alterations of any kind not consented to by ILOVEPDF to the Services, the Programs, or other Users, is strictly prohibited. In particular, for illustrative and non-limiting purposes, You may not:

      1. Reproduce and extract data, information and/or contents from the Services or the Services’ own Programs for data mining purposes under the terms of Royal Decree 24/2021, unless prior express written authorization has been obtained from ILOVEPDF;
      2. Circumvent, disable or otherwise interfere with the security features of the Services. You may also not interfere with, interrupt or create an undue burden on the Services;
      3. Access or attempt to access the account of any other User;
      4. Deceive or defraud ILOVEPDF or other Users, especially in any attempt to obtain sensitive information from the accounts or passwords of other Users, impersonate another User or person, or use another User's name;
      5. Misuse our support services or provide false information about misuse, unlawful use or abuse of the Services by other Users;
      6. Sell, lease, share or otherwise transfer your account or your User Account credentials;
      7. Use the Services to coerce, intimidate, threaten, abuse or harm another person, including other users or employees of ILOVEPDF;
      8. Upload or transmit (or attempt to upload or transmit) viruses, worms, Trojans or any other malware that interferes or may interfere with the use, enjoyment, and proper functioning of the Services;
      9. Use the Services in any way that modifies, harms, disrupts, alters, or interferes with the use, features, functions, operation, and/or maintenance of the Services; and/or
      10. Infringe the Industrial and Intellectual Property rights of third parties and/or ILOVEPDF, including, among others, rights over programs, databases, software (source code and object code), interfaces and trademarks (whether registered or not).
      11. Use the Services to generate, create, or disseminate synthetic media, deepfakes, or AI-generated content intended to deceive, defraud, or mislead third parties.

9. USER CONTENT

   1. For the purposes of these Terms and Conditions, "Content" means any text, information, communication or material, such as audio files, video files, electronic documents, images or any other, that You upload, import, incorporate or create using the Services.

   2. ILOVEPDF does not access and analyze the content uploaded by You to be processed by the Programs and therefore ILOVEPDF has no effective knowledge of its content. You will only have access to the edited files once ILOVEPDF has processed them. You may freely share your content with third parties if You wish.

   3. Except for iLoveSign Services, to which the storage period of files contemplated in their respective Specific Terms of Service (STS) apply:

      1. ILOVEPDF will automatically delete files from your Content within two (2) hours of processing them on ILOVEPDF servers; and
      2. Your content will only remain on our servers as long as the download link is available (i.e., two (2) hours after it has been processed on our servers).

   4. ILOVEPDF offers access only to the User and only to the User's own Content. You will be solely responsible for the use of your own Content.

   5. ILOVEPDF provides all the necessary information to assist the User in file processing. In case You experience technical problems, please contact our technical support team via the contact form.

   6. ILOVEPDF is highly committed to the security of its Content. Therefore, ILOVEPDF servers comply with the industry’s privacy and security standards.

   7. You retain and hold all rights and existing Industrial and Intellectual Property over your Content. Notwithstanding the foregoing, in the case of iLoveSign Services You grant ILOVEPDF a use license, for the duration of said Services, insofar as it is necessary to preserve the files with their content and enable their signing.

   8. ILOVEPDF does not analyse and has no effective knowledge of the Content processed by Users through the Services and, therefore, ILOVEPDF is not responsible for the improper use of the Services by the User, nor for the infringements of Industrial and Intellectual Property Rights that the User may (or attempts to) commit or that affect (or may affect) third parties.

   9. You shall be liable to ILOVEPDF and shall indemnify ILOVEPDF against all claims, actions, damages, obligations, indemnities, costs, and expenses, including attorney's fees, costs, and legal expenses, imposed on us by a judgment or award issued by a competent court or by an out-of-court settlement reached for such purposes, or by a sanction imposed by a public authority, attributable to any claim (or threat of claim) made by third parties based on the infringement of Industrial and Intellectual Property Rights, third-party image rights, misappropriation of third-party trade secrets, infringement of any other third-party rights and/or the commission of acts of unfair competition as a result of your use of the Services.

   10. We reserve the right to delete or restrict access to any Content of which we are informed by an authority, through reasonably reliable means, or have a founded belief that it infringes third-party Industrial and Intellectual Property Rights and/or these Terms and Conditions.

10. FEES, BILLING AND PAYMENT

    1. ILOVEPDF provides the Services subject to the payment of subscription fees – price – and payment methods in effect at any given time.

    2. The price applicable to the subscription of the Services is provided by ILOVEPDF on our websites and/or distribution platforms, and this clause 10, as well as the Specific Conditions of each Service, apply to that price. In case of contradiction between this clause 10 and the Specific Terms of each Service, the latter shall prevail respect to the relevant Service in question.

    3. The price applicable to the subscription may be modified. If so, ILOVEPDF will inform You. ILOVEPDF will attempt to ensure that existing Premium Account Users continue to pay the same amount originally contracted, although it reserves the right to modify this price at its discretion.

    4. In addition to the Services, ILOVEPDF offers certain product packages (consumable within a period of time) that complement the subscription of the Services, at the price in effect at any given time. In the case of iLoveSign iLoveAPI Services and AI Tools, these Services include product packages (a package consisting of a number of signatures, API credits and AI credits, respectively) at the agreed rates. PRODUCT PACKAGES CAN BE CONSUMED AT ANY TIME AND EXPIRE FIVE (5) YEARS FROM THE DATE OF PURCHASE, IF NOT CONSUMED BEFORE THAT DATE. ILOVEPDF WILL INFORM YOU IN ADVANCE BEFORE ANY PRODUCT PACKAGE YOU HAVE PURCHASED EXPIRES.

    5. Premium User and Business User Subscription. Automatic renewal. To become a Premium User or Business User, You must subscribe to one of these two types of accounts (Premium Account or Business Account, respectively). The subscription period begins when You make the first payment. Payment subscriptions:

       1. Are generally offered in two payment modalities: monthly payment or annual payment, and, in the case of companies (Business Accounts), under the specific conditions agreed with ILOVEPDF; and
       2. FOLLOW AN AUTOMATIC PAYMENT RENEWAL MODEL IN MONTHLY, ANNUAL PERIODS OR, IN THE CASE OF BUSINESS USERS, UNDER THE SPECIFIC CONDITIONS AGREED. Therefore, unless You expressly cancel your subscription at least seven (7) calendar days before the expiration date of your subscription, once the term of your current subscription (monthly or annual) ends, your subscription and billing authorisation shall be automatically renewed indefinitely until You notify us of your intention to cancel your subscription.

    6. Payment of Services subscription. By subscribing, You authorise us to bill You, according to the payment method that You have selected, for the contracted Services at the agreed price. If You are in a country other than ILOVEPDF's registered office (Spain), your payments will be made to a foreign entity authorised by ILOVEPDF to receive payments for the Services.

    7. Payments to ILOVEPDF can be made via the following platforms: (i) Stripe; (ii) Play Store; (iii) App Store; (iv) Huawei AppGallery; (v) Microsoft Store; (vi) bank transfer and, in some cases, SEPA payments (option available only to Business Users); and (vii) PagBrasil (Brazilian bank cards only, boleto and Pix).

    8. If necessary, You can add your company's billing information to your invoice and, if You are a Business User, You can also have a purchase order and proforma invoices. INVOICE DETAILS CAN ONLY BE MODIFIED WITHIN FORTY-EIGHT (48) HOURS OF THE INVOICE ISSUANCE. If You have subscribed through the App Store, Play Store, Microsoft Store, and/or Huawei AppGallery platforms, ILOVEPDF cannot manage your billing periods, payments, invoices, or other associated services, which are managed exclusively by those platforms.

    9. The price of the Services includes, where applicable, the relevant taxes. Any additional expenses (commissions, service charges, etc.) that You are obliged to pay, for example, to financial entities or third parties to make and complete the payment to ILOVEPDF (the "Charges") are not included in the price of the Services. ILOVEPDF is not responsible for the Charges in any case. Please contact your financial institution or entity involved in the payment process for your Services if You have any questions or concerns about Charges.

    10. You are obligated to promptly pay for your Service subscription. IF ILOVEPDF IS UNABLE TO COLLECT YOUR SUBSCRIPTION ON THE DUE DATE, YOU WILL BE GRANTED AN EXTRA TWENTY (20) CALENDAR DAYS PERIOD TO REGULARIZE THE NON-PAYMENT SITUATION. IF NON-PAYMENT IS NOT REGULARIZED IN DUE TIME, YOUR SUBSCRIPTION WILL BE CANCELLED, AND YOU WILL BE DENIED ACCESS AND USE OF THE SERVICES. If You do not pay for the Services, we may take steps to collect the amount You owe us for the Services. You will be responsible for and will assume any charges or costs we incur as a result of your non-payment or to achieve payment of any amounts You owe us.

    11. Any information You provide to ILOVEPDF in connection with a purchase or transaction related to the Services must be true, complete, and up-to-date. You authorise us (or our authorised providers) to store your payment method information and use it to manage the collection of the Services. ToYavoid interruption of your Service, we may participate in programmes supported by your card provider to keep your payment information up to date. You authorise us (or our authorised providers) to continue billing and charging the payment for the Services to your account with the new payment information we obtain.

    12. To minimise the risk of unauthorised access, ILOVEPDF does not retain your card information, except for (i) the last four (4) digits and (ii) the expiration date solely to allow You to identify the card You used to make the payment. Cards will be subject to checks and authorisations by the issuing entity. If such an entity does not authorise the payment, ILOVEPDF waives, is exempt and not responsible for any delay or unavailability of the Services on a specific date as a result of the lack of payment authorisation by your card.

    13. Modification of your subscription. You may modify your current Subscription (the "Previous Subscription") to change (i) the frequency of the subscription (from annual to monthly and vice versa); and/or (ii) the Services or consumable products that your subscription includes. The modified subscription will be referred to as the "New Subscription".

    14. ILOVEPDF will calculate the duration of the New Subscription from the date of modification of the Previous Subscription (the "Modification Date"). From the Modification Date, You will be obligated to pay ILOVEPDF the price of the Services corresponding to the New Subscription and with the corresponding periodicity of the New Subscription. For example, if You had a monthly subscription and switch to an annual subscription, You will be obliged to make a single annual payment for the corresponding annual subscription amount. Conversely, if You modify your Previous Annual Subscription to a New Monthly Subscription, You will pay the price of the Services monthly according to the monthly subscription rate.

    15. If You modify your subscription (for example, from an annual plan to a monthly one) in such a way that this modification results in a period of Services already paid for by You but not enjoyed, or in a balance of consumable products in your favour, ALWAYS PROVIDED THAT YOU HAVE USED STRIPE AS A PAYMENT METHOD, ILOVEPDF will compensate You, as appropriate, with consumable products in your favour or provide You with a positive balance equivalent to the amount of Services already paid for but not enjoyed (the "Positive Balance") THAT YOU MAY ONLY USE TO PAY FOR SERVICES TO BE RECEIVED AND / OR CONSUMABLE PRODUCTS INCLUDED IN A NEW SUBSCRIPTION. In the case of Business Users who have a Positive Balance in their favour, ILOVEPDF will apply the solution that has been contractually agreed. IF ILOVEPDF DETECTS THAT YOU HAVE BEEN PROVIDED WITH A POSITIVE BALANCE BY MISTAKE OR FOR AN INCORRECT AMOUNT, IT WILL NOTIFY YOU AND CORRECT IT AS SOON AS POSSIBLE.

    16. THE POSITIVE BALANCE IS PERSONAL TO THE USER AND IS NOT TRANSFERABLE TO ANOTHER ACCOUNT, NOR IS CONVERTIBLE INTO A REFUNDABLE AMOUNT OF MONEY TO THE USER.

    17. THE POSITIVE BALANCE WILL EXPIRE WITHIN ONE (1) YEAR FROM THE DATE ON WHICH ILOVEPDF MAKES IT AVAILABLE TO YOU. ONCE EXPIRED, THE POSITIVE BALANCE IS PERMANENTLY LOST. ILOVEPDF will inform You in advance, via your User panel, before the expiration of your Positive Balance occurs.

    18. Cancellation of your subscription. You may cancel your subscriptions at any time by notifying ILOVEPDF of your willingness to cancel your subscriptions in accordance with clause 22.3. CANCELLATION IMPLIES THAT (I) YOUR SUBSCRIPTION WILL NOT BE AUTOMATICALLY RENEWED UPON EXPIRATION DATE; AND (II) THE SERVICES WILL CEASE ON THE DATE OF TERMINATION OF YOUR SUBSCRIPTION. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL CONTINUE TO RECEIVE THE SERVICES FOR WHICH YOU HAVE PAID THE PRICE, INCLUDING ANY ADVANCED PREMIUM USER BENEFITS ASSOCIATED WITH THE SERVICES, UNTIL THE EXPIRY OF YOUR SUBSCRIPTION PERIOD. CANCELLATION OF YOUR SUBSCRIPTION DOES NOT ENTITLE YOU TO A REFUND OF THE AMOUNTS ALREADY PAID FOR THE REMAINING SUBSCRIPTION TIME, without prejudice to the provisions of clause 10.19 and the cases of termination with cause by the User according to clause 22.5. If You cancel your subscription, ILOVEPDF will not delete your user account, and You may contract a new subscription using the same user account.

    19. Non-refundable amounts. Malfunction exception. Cancellation of your subscription, early termination without cause by You of the Services once the withdrawal period has expired in accordance with clause 23.1, suspension or cancellation of your user account by ILOVEPDF, termination of services by ILOVEPDF, or lack of use (i) of the Services, (ii) of consumable product packages within the corresponding period and/or (iii) of Positive Balances does not entitle the User to any refund (neither in the form of money nor in the form of Positive Balance). However, as an exception to the foregoing:

        1. In the event that the Service becomes unavailable due to causes attributable to ILOVEPDF that are not beyond our control and/or there is a repeated and verifiable malfunction of the Service that impedes its use, provided that such malfunction is attributable to ILOVEPDF (the "Refund Cause" or the "Money Back Guarantee"), You are entitled to request, within a maximum period of fifteen (15) calendar days from the date of payment of your subscription or purchase of the consumable product, the refund of the amount paid by You, observing in any case the following procedure:
           1. Within the above-mentioned period of fifteen (15) calendar days, You will contact our technical support team through the contact form, providing detailed explanations of the Refund Cause.
           2. Upon receipt of the above form by ILOVEPDF, You will collaborate in good faith with us and provide us with the information reasonably requested by our technical support team to resolve the Refund Cause.
           3. If our technical support team finds that the Refund Cause cannot be resolved or cannot be resolved within a maximum period of thirty (30) calendar days, ILOVEPDF will refund the amount You have paid using the same means You used to make payment.
        2. ILOVEPDF reserves the right to make, at its discretion, if it deems it appropriate, a refund in the form of a Positive Balance even when there is no Refund Cause. The fact that ILOVEPDF makes a refund in the form of a Positive Balance in a particular case does not create an obligation for ILOVEPDF to have to make any kind of refund in the future in a similar situation. In any case, You must report the details of your request through the support form available here.

    20. Free Trial Period.

        In the following cases:

        1. Subscription to a Service through app stores, such as Play Store, App Store, Huawei AppGallery, and/or Microsoft Store, through which it is possible to contract a Service; or
        2. In the case of Business Users when ILOVEPDF has reached an agreement in this regard,

        You may be entitled to free use of the Service for a limited period of time to test its operation (the "Free Trial Period" or "Free Trial").

    21. Unless otherwise stated in the relevant offer or otherwise agreed with ILOVEPDF for Business Users, the Free Trial Period begins at the time You provide your billing details when creating your user account. By providing your billing details, You (i) accept the Free Trial offer and plan periodicity (monthly or annual) of the relevant Service; (ii) consent to our use of your billing data in accordance with our Privacy Policy; and (iii) agree to these Terms and Conditions.

    22. IF BEFORE THE END OF THE FREE TRIAL PERIOD YOU DO NOT CANCEL YOUR SUBSCRIPTION, THE SERVICE WILL AUTOMATICALLY BE RENEWED UNDER THE TERMS CONTRACTED AND YOU WILL AUTOMATICALLY BECOME AN ILOVEPDF USER OF A PAYMENT ACCOUNT. The billing data and payment method You have provided will be used automatically to bill periodically the Service subscription fee until, as the case may be, You decide to cancel your subscription.

    23. TO PROTECT YOUR RIGHTS, ILOVEPDF OR THE DISTRIBUTION PLATFORM INVOLVED MAY SEND YOU A CONFIRMATION MESSAGE THROUGH THE CONTACT DETAILS YOU HAVE PROVIDED INDICATING THE DATE ON WHICH YOUR FREE TRIAL PERIOD EXPIRES AND THAT PAYMENT OF YOUR SUBSCRIPTION WILL BE CHARGED WITHIN THE PERIOD INDICATED IN THE RELEVANT OFFER. If You cancel your subscription prior to the expiration of the Free Trial Period, the cancelation of your subscription will have immediate effect and You will automatically become a Free Account user as a registered user.

    24. Payment or payments made after the Free Trial Period are non-refundable in accordance with clause 10.19.

    25. The User can only enjoy the Free Trial Period once. If You have previously subscribed to the Service for which the Free Trial Period is currently offered or if You have previously enjoyed the Free Trial Period of that Service, You will be ineligible to benefit of the Free Trial Period corresponding to such Service.

    26. Disagreement in payment. Disputes. In the event that You disagree with payment or the amount of the payment of a Service and/or consumable product and You wish to cancel it, You will contact ILOVEPDF in advance through the procedure provided in clause 12 where You can provide us with details and reasons justifying your disagreement. ILOVEPDF will prudently assess your reasons and make reasonable efforts to reach a friendly settlement with You. If You initiate a payment cancelation procedure through your bank/financial entity, payment gateway/intermediary (hereinafter, a "Payment Dispute"), ILOVEPDF reserves the right to suspend the provision of the Service until the Payment Dispute has been fully resolved.

11. ILOVEPDF INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

    1. ILOVEPDF is the full and exclusive owner and holder (or licensee) of all Industrial and Intellectual Property rights in the Services and the Programs, as well as their updates, upgrades, revisions, extensions, modifications, adaptations, corrections, and/or new versions (updates and upgrades) that ILOVEPDF may create and/or develop.

    2. Without prejudice to the Licence of the Services, unless otherwise provided in these Terms and Conditions, You acknowledge and agree that, through these Terms and Conditions, You are not granted any ownership rights, nor any licence of any kind over the trade names, trademarks, logos, domain names, or any other distinctive signs of ILOVEPDF, nor over ILOVEPDF's Industrial and Intellectual Property rights over the Services and/or the Programs. You may not use our Industrial and Intellectual Property rights in any way that may create a risk of confusion.

    3. ILOVEPDF has all the necessary permissions, licences, rights, and authorisations to fully enter into and fulfil its obligations under these Terms and Conditions, including ownership or valid licences of all Industrial and Intellectual Property rights (including, but not limited to, patents, if any, trademarks, database rights, and copyright) necessary for the fulfilment of any of its obligations in accordance with these Terms and Conditions.

    4. You agree to respect and maintain ILOVEPDF's Industrial and Intellectual Property rights, as well as the documentation and information that ILOVEPDF makes available to You in compliance with these Terms and Conditions. In particular, You agree and undertake not to remove, conceal, obscure or modify any legal notice and/or reservation of rights (including notices of Industrial and Intellectual Property rights) attached to or included in the Services and/or the Programs.

    5. You will cooperate in good faith with ILOVEPDF in protecting the Industrial and Intellectual Property rights of the Services and/or the Programs, or any other Industrial and Intellectual Property rights of ILOVEPDF and will inform ILOVEPDF of any infringement of such rights of which You become aware. If You become aware of, or reasonably suspect, that ILOVEPDF's Industrial and Intellectual Property rights are being infringed, please contact us using the contact form.

    6. For the purpose of providing better service, improving the Programs, and increasing user experience satisfaction, ILOVEPDF may request or collect, and/or the User may provide suggestions, opinions, or comments in writing as part of the use of the Services by the Client and other Users (the "Feedback"). You acknowledge and agree that such Feedback will be considered the property of ILOVEPDF and that ILOVEPDF will be the exclusive and perpetual owner of all Industrial and Intellectual Property rights that exist over the Feedback, and will have the right to freely use them for any legitimate purpose, commercial or otherwise, without the right to compensate in any manner the Feedback provider.

    7. For the purposes of these Terms and Conditions:

       1. "Industrial and Intellectual Property" includes rights in inventions, patents and utility models, Intellectual Property, trademarks (such as iLovePDF, iLoveIMG, iLoveSign or iLoveAPI and figurative trademarks I♥PDF; I♥IMG; I♥SIGN; I♥API), trade names, logos, and any other distinctive signs, whether currently registered or not anywhere in the world, owned by ILOVEPDF or lawfully used by ILOVEPDF, domain names, image rights, rights over commercial reputation or rights to sue for unfair competition, rights in designs (registered or not), rights in confidential information, trade secrets and business secrets, and any other industrial and/or intellectual property rights, whether registered or not, including applications and renewals and/or extensions of such rights, as well as all similar or equivalent rights or forms of protection that currently exist or may be recognised in the future anywhere in the world; and
       2. "Intellectual Property" means copyright and related rights relating to any original work or creation, in any medium, tangible or intangible, in analogue or digital format, including, without limitation, (i) texts, reports, manuals, presentations, and any other written works (in any medium and by any technique or method); (ii) software (including source code, user manuals, and other preparatory materials), computer programs, and databases; and (iii) descriptions, training materials, outlines, support material, as well as the results of transformation, modification, updating, adaptation, new versions, or changes to such works or creations.

12. TECHNICAL SUPPORT

    1. All our Services include a general maintenance service to try to ensure the availability of the Services and Programs, regardless of whether the Services contracted correspond to a free account or a payment account.

    2. Notwithstanding the above, ILOVEPDF will provide technical support ("Technical Support") to Users of a Premium Account and those of a Business Account:

       1. Premium Account Users benefit from a shorter response time; and
       2. Business users will be able to obtain a response within the deadlines specifically agreed with ILOVEPDF.

    3. Technical Support, which includes successive versions of the Programs that may be developed, and error corrections and improvements of the Services, will be provided by ILOVEPDF staff in accordance with ILOVEPDF's internal Technical Support policies. ILOVEPDF reserves the right not to offer Technical Support for previous or obsolete versions of the Services or Programs.

    4. ILOVEPDF may modify, at its discretion, its Technical Support policies. However, ILOVEPDF will ensure that such modifications do not reduce the level of Technical Support services provided for the Services during the period in which such Services were contracted.

    5. In addition to the Technical Support service, You can also access our FAQS, in which we provide a response to problems, doubts and recurring questions of the Users about the Services.

    6. Technical Support will be effective on the date of the subscription of the Services through your payment account. If the Services were contracted through the ILOVEPDF online store, the effective date of the Technical Support will be the date when your order (contract) was accepted by ILOVEPDF.

    7. If You report a problem related to a file, or the malfunction of the Services in relation to a file that has been used through the Services and share it with ILOVEPDF's technical support staff, You authorise ILOVEPDF to retain and use that file to conduct the necessary technical studies, tests, and/or investigations to resolve or be able to resolve the detected problem. For these purposes only, You grant ILOVEPDF a non-exclusive licence to store, transform, and use the file by ILOVEPDF to perform any necessary technical tests to solve the problem and improve the quality of the Service.

13. FRAUDULENT PRACTICES

    1. (a) Legal notice

    2. You are hereby informed that ILOVEPDF has detected limited cases in which third parties have impersonated (or have tried to impersonate) the identity of ILOVEPDF to obtain data from its users and to carry out fraudulent practices. To carry out these fraudulent practices, these third parties may, for example:

       1. Attempt to register domains similar to those of ILOVEPDF, copy the logo and the look & feel of the ILOVEPDF website in order to confuse and deceive You;
       2. Send You an email impersonating ILOVEPDF, asking You to click on a link inserted in the e-mail; and/or
       3. Publish promotions on social networks impersonating ILOVEPDF requesting, to participate in the sweepstakes, personal data or click on a link.

    3. These practices are known as phishing and are aimed at unlawfully obtaining your User data (such as your passwords or credit card number). In order not to be harmed by these practices, it is important that You:

       1. Access only our Services or the official ILOVEPDF website; and
       2. Ignore e-mails that have not been sent by ILOVEPDF or links on social media where You are asked to click on a link and enter your account and/or personal data. Except in cases where You have directly contacted ILOVEPDF's Technical Support service, ILOVEPDF does not request Users personal data through emails and/or social media.

    4. ILOVEPDF provides this information for informational and preventive purposes, but this information does not constitute legal and/or professional advice of any kind.

    5. ILOVEPDF is not responsible for any fraudulent uses of ILOVEPDF's trademarks that may be carried out by third parties without our consent.

    6. Likewise, You are hereby informed that ILOVEPDF cannot control the programs that may be introduced into your computer as a result of your Internet browsing. You are recommended to implement the necessary prevention and security measures (such as antivirus and installation of security software updates), so that You are protected against possible cyber-attacks by third parties. If You become aware of any fraudulent action in connection with the Services or our Programs, please contact us immediately via the contact form and we will try to take appropriate action.

    7. (b) Fraud and fraudulent payments

    8. In the event of (i) attempted fraud or a fraud by You, and/or (ii) fraudulent use of the User’s means of payment (e.g. return of a payment made to ILOVEPDF due to a transaction not recognized by the card holder that would have been executed without the consent of such card holder), as a preventive measure, ILOVEPDF reserves the right to:

       1. Suspend your access to the Services for a reasonable period of up to a maximum of two (2) years, or even,
       2. Cancel your User account or take other technical, legal or organizational measures depending on the seriousness of your actions.

    9. In the event of an attempted fraud or a fraud by You, we will contact You to inform You of the detected irregularity. You may contact ILOVEPDF and present the facts, provide details and arguments that may justify the incident. ILOVEPDF reserves the right to in good faith evaluate your arguments and explanations before suspending and/or interrupting your access to the Services. If ILOVEPDF detects the same (or similar) irregularity for the second time, we reserve the right to cancel your user account as set forth in clause 22.7.

    10. If, as a result of a reported and/or a proven fraud, ILOVEPDF receives a chargeback from a bank - i.e., a payment denial at the request of the card holder for a purchase not made by the holder of said bank card - we will proceed to cancel the Service order. You may contact ILOVEPDF and present the facts, provide details and arguments that, if applicable, justify the chargeback. ILOVEPDF will in good faith evaluate your explanations and justifications, reserving the right to suspend and/or interrupt - if deemed appropriate for your protection - temporarily or indefinitely, your access to the Services and/or the user account from which the bank card was used fraudulently.

14. PROGRAMS UPDATES AND AVAILABILITY

    1. ILOVEPDF reserves the right to modify, update or, if necessary, temporarily discontinue the Programs that integrate the Services (including any part or feature) to correct errors, improve their functioning, performance and/or add functionalities.

    2. ILOVEPDF will provide program updates while the Services are available. Such updates will not have an additional cost and are included in the subscription fees that, if applicable, You pay based on your User Account and the subscribed Services.

    3. It is your responsibility to keep your computer equipment and our Programs up to date.

    4. ILOVEPDF may inform You of available modifications and updates of the Programs via the contact details that You have provided us or your User profile.

    5. In the event that, for any reason -except due to a Force Majeure Event- we permanently and non-transitorily interrupt the entire Service:

       1. We will inform You reasonably well in advance depending on the specific circumstances that have led to the definitive interruption of the Service;
       2. We will use reasonable commercial efforts to allow You to extract your Content so that You can make a copy and store it under your control; and
       3. In the case of Services paid for and not consumed on the date of Service interruption, we will refund the prorated amount corresponding to those Services paid but not enjoyed in accordance with the clauses 22.5(b) or 22.5(c).

    6. Our websites are accessible worldwide, but this does not mean that all Services and/or Programs are available in your country, nor that the Content generated by Users through the Services is legal or available in your country. Access to certain Services (or certain features of the Services) and/or Programs may be blocked in certain countries either by us or by the national authorities of each Country. It is your responsibility to ensure that your use of the Services and/or Programs is legal or available in the location where You use them. The Services are not available in all languages.

15. AUDIT RIGHTS

    1. If You are a legal entity, we may, no more than once every eight (8) months and with a seven (7) days prior notice, designate a member of our staff or an independent third-party auditor, subject to a confidentiality obligation, to inspect (including physical inspection, electronic methods, or both) your records, systems, and facilities to verify that your installation and use of the Services is compliant with these Terms and Conditions.

    2. You will reasonably provide us with the information we request within fifteen (15) days of our request, so that we can verify that your installation and use of each and every Service is in accordance with these Terms and Conditions and/or the contractual conditions specifically agreed with You.

    3. If, as a result of an audit, it is revealed that:

       1. You have exceeded the use of the contracted Services: (i) your ILOVEPDF User Account may be suspended; and (ii) You accept to pay ILOVEPDF within twenty (20) days from the notification of the audit result the applicable fees corresponding to your excessive use of the Services. If You do not execute this payment, , without prejudice to compensation of any damages that may be caused, ILOVEPDF may cancel your account and automatically terminate the provision of the Services without prior notice.
       2. There is a discrepancy between the contracted Services and those actually used: (i) your ILOVEPDF User Account may be suspended; and (ii) You will immediately purchase the applicable subscriptions and maintenance and Technical Support or any other applicable action to remedy such discrepancy. If within twenty (20) days from the notification of the audit result You have not taken the necessary measures to remedy such discrepancy, without prejudice to compensation of any damages that may be caused, ILOVEPDF may cancel your account and automatically terminate the provision of the Services without prior notice.

16. LIABILITY

    1. (a) ILOVEPDF's Liability:

    2. Without prejudice to the mandatory applicable regulations, to the fullest extent permitted by applicable law and unless otherwise stated in the Specific Conditions of each Service (SCS), ILOVEPDF PROVIDES EACH SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. IN PARTICULAR, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ILOVEPDF DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE INFALLIBILITY, RELIABILITY, OR AVAILABILITY OF THE SERVICES. ALSO, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ILOVEPDF DOES NOT WARRANT OR ENSURE THAT THE SERVICES ARE COMPATIBLE WITH YOUR HARDWARE OR SOFTWARE, ARE IMMUNE TO PIRACY, HACKERS, OR OTHER UNAUTHORISED ACCESS, ARE SUITABLE OR FIT FOR A PARTICULAR PURPOSE, A SATISFACTORY END, ARE FREE OF ERRORS OR DEFECTS, ARE CAPABLE OF OPERATING UNINTERRUPTEDLY, AND/OR THAT THE USER'S USE OF THE SERVICES COMPLIES WITH THE APPLICABLE REGULATIONS.

    3. ILOVEPDF makes the Services available to You via the Internet 24 hours a day. However, ILOVEPDF is not responsible and waives any liability if the Internet connection services are not available at any time or do not function properly for any reason.

    4. Likewise, ILOVEPDF will not be liable for (i) any loss (direct or indirect) of information not attributable to any breach on its part, (ii) losses (including lost profits, loss of income, loss of contracts, anticipated savings, data, goodwill, or incurred expenses and reputational damage), nor (iii) any alteration or loss of data, or (iv) indirect losses that were not reasonably foreseeable by ILOVEPDF and the User at the time the User began using the Services. ILOVEPDF will also not be liable for any delay or failure to fulfil its obligations under these Terms and Conditions if such delay or failure is attributable to a fortuitous or a Force Majeure event.

    5. IN CASE OF BREACH OF THESE TERMS AND CONDITIONS:

       1. IF YOU ARE A FREE ACCOUNT USER AND, THEREFORE, DO NOT PAY ANY AMOUNT FOR THE USE OF THE SERVICES, YOU WILL NOT BE ENTITLED AND EXPRESSLY WAIVE THE RIGHT TO CLAIM ANY LIABILITY OR COMPENSATION FOR DAMAGES FROM ILOVEPDF. CONSEQUENTLY, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (I) ILOVEPDF WILL NOT BE LIABLE TO YOU UNLESS ILOVEPDF HAS ACTED FRAUDULENTLY OR WITH GROSS NEGLIGENCE; AND THAT (II) THE ACCEPTANCE OF ILOVEPDF'S LACK OF LIABILITY IS EQUITABLY COMPENSATED BY YOUR RIGHT TO USE THE SERVICES FOR FREE.
       2. IF YOU ARE A PAYMENT ACCOUNT USER AND ARE NOT LEGALLY CONSIDERED A CONSUMER, ILOVEPDF'S MAXIMUM AGGREGATE LIABILITY AS A RESULT OF MULTIPLE HARMFUL EVENTS WILL NOT EXCEED AN AMOUNT EQUAL TO THE TOTAL AMOUNT PAID BY YOU TO ILOVEPDF IN THE SIXTEEN (16) MONTHS PRIOR TO THE HARMFUL EVENT (OR IF LESS THAN FOURTEEN (14) MONTHS HAVE ELAPSED SINCE THE DATE OF APPLICATION OF THESE TERMS AND CONDITIONS, TWELVE (12) TIMES THE LAST MONTHLY PAYMENT MADE BY YOU TO ILOVEPDF FOR THE USE OF THE SERVICES OR TWELVE (12) TIMES THE AMOUNT RESULTING FROM PRORATING YOUR ANNUAL FEE BY MONTHS). THIS AMOUNT, IN ACCORDANCE WITH ARTICLE 1.152 OF THE SPANISH CIVIL CODE, REPLACES ANY OTHER COMPENSATION FOR DAMAGES. IF YOU CONSIDER THAT YOU MAY SUFFER DAMAGE EXCEEDING ILOVEPDF'S LIABILITY, IT IS YOUR RESPONSIBILITY TO ARRANGE THE INSURANCE POLICIES YOU DEEM APPROPRIATE TO COVER DAMAGES THAT MAY EXCEED THE AFOREMENTIONED MAXIMUM LIABILITY LIMIT.
       3. IF YOU ARE A PAYMENT ACCOUNT USER AND ARE ALSO LEGALLY CONSIDERED A CONSUMER, ILOVEPDF'S MAXIMUM AGGREGATE LIABILITY AS A RESULT OF MULTIPLE HARMFUL EVENTS WILL NOT EXCEED AN AMOUNT EQUIVALENT TO 1.5 TIMES THE TOTAL AMOUNT PAID BY YOU TO ILOVEPDF SINCE THE SUBSCRIPTION OF THE SERVICES (OR IF LESS THAN TWELVE (12) MONTHS HAVE ELAPSED SINCE THE EFFECTIVE DATE OF THESE TERMS AND CONDITIONS, FOURTEEN (14) TIMES THE LAST MONTHLY PAYMENT MADE BY YOU TO ILOVEPDF FOR THE USE OF THE SERVICES OR FOURTEEN (14) TIMES THE AMOUNT RESULTING FROM PRORATING YOUR ANNUAL FEE BY MONTHS). YOU ACCEPT AND AGREE THAT THIS AMOUNT, IN ACCORDANCE WITH ARTICLE 1.152 OF THE SPANISH CIVIL CODE, REPLACES ANY OTHER COMPENSATION FOR DAMAGES TO WHICH YOU MAY BE ENTITLED. IF YOU CONSIDER THAT YOU MAY SUFFER DAMAGE EXCEEDING ILOVEPDF'S LIABILITY, IT IS YOUR RESPONSIBILITY TO ARRANGE THE INSURANCE POLICIES YOU DEEM APPROPRIATE TO COVER DAMAGES THAT MAY EXCEED THE AFOREMENTIONED MAXIMUM LIABILITY LIMIT.

    6. TO THE EXTENT PERMITTED BY LAW, ILOVEPDF DISCLAIMS AND WAIVES ANY LIABILITY AND IS NOT RESPONSIBLE IN ANY CASE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, MORAL, SPECIAL, EXEMPLARY, PUNITIVE, OR LOST PROFITS DAMAGES, EVEN IF ILOVEPDF HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY REGARDLESS OF THE THEORY OR BASIS ON WHICH THE ALLEGED LIABILITY IS BASED, WHETHER FRAUD, MISREPRESENTATION OR INACCURATE INFORMATION PROVIDED, BREACH OF CONTRACT, NEGLIGENCE, PRODUCT LIABILITY OR DEFECTS, INFRINGEMENT, OR ANY OTHER CAUSE. TO THE EXTENT PERMITTED BY LAW, THIS LIMITATION AND DISCLAIMER OF LIABILITY ALSO APPLIES TO CLAIMS AND/OR ACTIONS YOU MAY TAKE AND/OR FILE AGAINST ANY THIRD PARTY, TO THE EXTENT THAT THIS MAY RESULT IN ILOVEPDF BEING OBLIGED TO INDEMNIFY SUCH THIRD PARTY. YOU ACKNOWLEDGE AND AGREE THAT ILOVEPDF'S TOTAL LIABILITY TO YOU FOR THE PROGRAMS, AS SET FORTH IN THESE TERMS AND CONDITIONS, WILL IN NO CASE EXCEED THE AMOUNT SET FORTH IN THE PREVIOUS CLAUSE.

    7. No information or communication, whether oral or written, will be deemed to (i) alter ILOVEPDF's disclaimer of warranties and limitation of liability regarding the Services contained in this clause, or (ii) create any warranty by ILOVEPDF.

    8. In addition, ILOVEPDF will not be liable to You for any harmful event or damage within the agreed liability limits unless You have notified your claim to ILOVEPDF within a maximum period of thirty (30) calendar days from the date You became aware of such harmful event.

    9. YOU ASSUME ALL RESPONSIBILITIES AND RISKS RELATED TO THE USE OF THE SERVICES. IF YOU DO NOT WISH TO ASSUME SUCH RISKS AND RESPONSIBILITIES, YOUR ONLY REMEDY OR OPTION AGAINST ILOVEPDF IS TO STOP USING THE SERVICES.

    10. The content of clause 16 is understood without prejudice to cases where liability cannot be excluded or limited in accordance with mandatory legal provisions.

    11. (b) User's Liability

    12. The User agrees to indemnify and hold ILOVEPDF harmless from all losses, liabilities, damages, claims (including possible legal fees, reasonable attorney and solicitor expenses, and court costs) arising from or related to: (i) any breach of these Terms and Conditions by the User; (ii) the User's violation of any Law and/or third-party rights that adversely affect ILOVEPDF; (iii) the User's failure to timely and fully install any update, upgrade, or patch of any software provided by ILOVEPDF; and (iv) claims related to any personal data or materials protected by Industrial and Intellectual Property rights that the User has transferred to third-party applications or provided to third parties, if this causes damage or harm to ILOVEPDF.

    13. In addition, the User's breach of the Terms and Conditions may result in ILOVEPDF immediately taking any other actions it may be entitled to, including cancelling your account and/or suspending your access to the Services, without prior notice, and without entitling the Customer to claim any compensation for damages of any kind.

    14. The provisions of this clause shall survive the termination of the contractual relationship between You and ILOVEPDF.

17. LINKS AND RESOURCES

    1. In event that our websites, Services, and/or Programs contain links to other sites and resources provided by third parties, these links are provided for your information only. ILOVEPDF has no control or authority over the content of those sites or resources and does not monitor them, so these Terms and Conditions and our Privacy Policy apply only to the use of our Services and Programs. When You use third-party products or services, the terms and conditions and privacy policies of those third parties will govern your use of those products or services.

    2. THE INCLUSION OF LINKS TO OTHER THIRD-PARTY SITES AND RESOURCES DOES NOT IMPLY ANY RELATIONSHIP OR ASSOCIATION BETWEEN ILOVEPDF AND THE OWNER OF THE LINKED SITES, NOR THE ENDORSEMENT OR APPROVAL OF SUCH SITES BY ILOVEPDF.

    3. CONSEQUENTLY, ILOVEPDF ASSUMES NO RESPONSIBILITY, DIRECT, INDIRECT, OR SUBSIDIARY, FOR DAMAGES AND/OR LOSSES THAT MAY RESULT FROM ACTS OF THIRD PARTIES SUCH AS ACCESS, MAINTENANCE, USE, QUALITY, LEGALITY, RELIABILITY, AND USEFULNESS OF CONTENTS, INFORMATION, COMMUNICATIONS, OPINIONS, STATEMENTS, PRODUCTS, AND/OR SERVICES EXISTING OR OFFERED ON THIRD-PARTY WEBSITES OR BY SUCH THIRD PARTIES.

    4. If You become aware that the activities carried out through these third-party websites are illegal or contravene public order, You must immediately inform ILOVEPDF so that we proceed to disable the access link to them.

    5. ILOVEPDF reserves the right to remove, at its discretion, all links to third-party sites from its websites, Services, and/or Programs at any time.

18. SOCIAL MEDIA AND ADVERTISING

    1. (a) Social Media

    2. ILOVEPDF informs You that it has an official profile on the following social networks:

       1. X

       2. Facebook

       3. LinkedIn

       4. Instagram

       5. TikTok

       6. YouTube

          (Together, all of them, the "Social Media"), created with the main purpose of advertising the products and/or services of ILOVEPDF. You can join the groups or profiles that ILOVEPDF has on the different Social Media platforms.

    3. ILOVEPDF may access and process your public information, in particular, your name and contact details that, as a User, You indicate.

    4. ILOVEPDF reserves the right to hold contests, promotions and sweepstakes, in which You can participate. The rules for participating in such contests, promotions and sweepstakes, when done through the platform of the corresponding Social Media will be published in it in accordance with applicable legislation.

    5. ILOVEPDF may use Social Media to advertise its Services. If it decides to process your contact details to carry out direct commercial prospecting actions, it will always do so in compliance with current legislation.

    6. You have the possibility to share and make available content, if applicable, on ILOVEPDF's blogs, profiles, and/or forums, in the form of comments, photographs, and/or videos ("User Social Content"). The publication of User Social Content will be subject to these Terms and Conditions, and You will be solely responsible for them. User Social Content does not reflect, in any way, the opinion of ILOVEPDF, and ILOVEPDF waives and declines any liability and/or damage that may arise from User Social Content.

    7. You grant ILOVEPDF a non-exclusive, free, worldwide licence, for the entire duration of such rights, of the rights of reproduction, distribution, transformation, communication, and making available to the public of User Social Content for exploitation in any medium and format, in any language, and through any means and mode of exploitation. You also declare that You are the owner of the rights to User Social Content or, if applicable, guarantee that You have (or have obtained) the necessary rights and authorisations from the author or owner for its use by ILOVEPDF in the terms indicated above.

    8. ILOVEPDF is not responsible for possible errors and/or inaccuracies that User Social Content may contain, nor for damages or losses that may arise from the insertion of User Social Content on Social Media or other platforms.

    9. ILOVEPDF is not responsible for damages or losses that may be caused by the use, reproduction, distribution, transformation, communication, and making available to the public or any other activity You perform with content protected by Industrial and Intellectual Property rights belonging to third parties without having duly obtained the necessary authorisation from their owner or licensees.

    10. ILOVEPDF reserves the right to delete, disable, take down and/or withdraw, at any time and unilaterally, any User's Social Content from ILOVEPDF's Social Media platforms, when, due to its content, ILOVEPDF deems it appropriate.

    11. ILOVEPDF will not be responsible for User Social Content when it has no effective knowledge that such User Social Content is illegal or may harm third-party property or rights. Once ILOVEPDF has effective knowledge as indicated, it undertakes to act diligently to remove User Social Content or disable access to it.

    12. (b) Advertising and promotional use of the User’s brands

    13. In the event that the User of the Services is a company or legal entity that owns certain trademarks, brands or logos identifying the User's activity in legal transactions ("User's Brands"), ILOVEPDF may use the User's Brands in its promotional materials, public client lists, presentations to potential clients, press releases, and similar to inform that the referred User is part of ILOVEPDF's client portfolio. For these purposes, the User grants ILOVEPDF a non-exclusive, free, worldwide licence for as long as the User maintains any type of account with ILOVEPDF, to use, exploit and reproduce the User's Brands to inform in ILOVEPDF's promotional, commercial, informational, and/or informative materials that the referred User is a client of ILOVEPDF.

19. VIRUSES, HACKING AND OTHER SOFTWARE ATTACKS

    1. It is prohibited and You must refrain from introducing (or attempting to introduce) into the Programs and/or Services any viruses, trojans, worms, logic bombs or any other malware or technologically harmful or damaging material. You will not attempt to gain unauthorized access to the Services and/or Programs, the server on which such Programs are hosted or any server, computer or database related to or linked to our Services and/or Programs. You agree not to attack the Services and/or Programs through a denial-of-service (DoS) attack or a distributed denial-of-service attack or in any other way.

    2. Breach of this clause, in addition to constituting a breach of these Terms and Conditions resulting in a termination with cause, may entail the commission of criminal offences and the imposition of penalties as provided in applicable regulations. We will report any breach of such regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

    3. In case of breach of this clause, You will immediately cease to be authorised to use the Services and/or Programs without prior notice or any additional formality.

    4. ILOVEPDF will not be responsible and disclaims any damage and/or loss resulting from a denial-of-service attack, virus, or any other malware or technologically harmful or damaging material unrelated to ILOVEPDF and/or the Services that may affect your computer, computer equipment, data, or materials.

20. EVENTS BEYOND OUR CONTROL

    1. ILOVEPDF is not responsible, waives and declines any responsibility for any breach (total or partial) or delay in the fulfillment of any of the obligations assumed under these Terms and Conditions that cause interruptions or delays in the performance of the Services, when it is due to events that are beyond our reasonable control ("Force Majeure Events").

    2. Force Majeure Events will include any act, event, non-exercise, omission or accident that is reasonably beyond our control, including but not limited to:

       • Strikes, lockouts or labour protests and disruptions;
       • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), threat or preparation for war;
       • Fire, explosion, flood, earthquake, sinking, epidemic, pandemic, or any natural disaster;
       • Blackout and impossibility of using telecommunications systems;
       • Acts, decrees, legislation, regulations or restrictions of any government or public authority; or
       • Any other circumstance beyond the reasonable control of ILOVEPDF.

    3. ILOVEPDF's obligations will be suspended during the period in which the Force Majeure Event continues, with an extension of time to fulfil those obligations for a period equal to the duration of the Force Majeure Event. In any case, ILOVEPDF will make all reasonable efforts to end the Force Majeure Event or to find a reasonable alternative that allows it to fulfil its obligations despite the Force Majeure Event.

21. MODIFICATION

    1. ILOVEPDF reserves the right to modify and amend these Terms and Conditions to adapt them to any regulatory change, for technical reasons or due to changes in the Services offered by ILOVEPDF.

    2. Any modifications to these Terms and Conditions will be notified to You via a message/notice in your user control panel and/or through the contact details You provided when creating your user account, informing You of the effective date of the new Terms and Conditions. Additionally, the new Terms and Conditions and their effective date will be published/communicated on our website.

    3. Having been informed in accordance with the previous clause, access and/or use of the Services after the entry into force of the modification, amendment or changes implies your acceptance of the new Terms and Conditions. On the contrary, if You do not agree with the changes, amendments and/or modifications made in these Terms and Conditions, You must immediately stop using the Services.

22. DURATION AND TERMINATION

    1. These Terms and Conditions have an indefinite duration from the date of their acceptance. However, You and/or ILOVEPDF may terminate them at any time as set forth in this clause, no longer being binding between You and ILOVEPDF (notwithstanding that they remain binding and effective between ILOVEPDF and other users).

    2. (a) Termination of specific contracts between ILOVEPDF and the Client

    3. In those cases where the Client and ILOVEPDF have entered into a specific contract for the use of the Services, such contract or the Services may be terminated in accordance with the terms and formalities provided therein.

    4. (b) Termination of subscriptions

    5. By the User

    6. You may terminate your subscription:

       1. At any time and without cause, through your User Profile or on the corresponding Distribution Platform. ILOVEPDF reserves the possibility of unsubscribing a User, prior written communication from the user through the contact form.
       2. With cause, through the User Profile or on the corresponding Distribution Platform, and by sending a written communication to ILOVEPDF through the contact form with a minimum notice (pre-notification) of twenty (20) days before the effective termination of your subscription. For the purposes of this clause, a legitimate cause for termination by the User will be considered as malfunction, interrupted and/or deficient operation, or technical defects in the Service attributable to ILOVEPDF that prevent, due to their persistence, reasonable use of the Service. Persistence will be deemed to exist when a technical problem is not resolved (or cannot be resolved) by ILOVEPDF within a maximum period of thirty (30) calendar days from its detection. In cases where the cause for termination occurs within the fifty (50) calendar days immediately following the start date of your subscription, You may terminate your subscription without notice by sending a written communication to ILOVEPDF through the contact form.

    7. The cancelation or termination of your account or subscription does not relieve You of your obligation to pay any fees accrued prior to the effective date of termination and outstanding payments associated with your subscription.

    8. To the widest extent permitted by the applicable regulations:

       1. The early termination of the subscription without cause will not entitle the Client to a refund of the proportional part of the price already paid corresponding to unused Services.
       2. The early termination of the subscription with cause by users who are not considered consumers will entitle the Client to a refund of the proportional part of the price already paid corresponding to unused Services, with ILOVEPDF's maximum liability limit being as provided in clause 16.4(b).
       3. In the case of Users who are considered consumers, the early termination of their subscription with cause will entitle the Client to a refund of a proportional part of the price already paid corresponding to unused Services, being the maximum limit of liability of ILOVEPDF that provided in clause 16.4(c).

    9. Any action exercised by the Client against ILOVEPDF, except in cases of gross negligence or wilful misconduct, will be subject to and limited by the maximum liability limits contemplated in clause 16.

    10. By ILOVEPDF

    11. Unless otherwise provided in the Specific Conditions of each Service (SCS), ILOVEPDF may at any time terminate these Terms and Conditions and immediately suspend your right to use and access the Services, without the right to a refund of any prepaid fees; if You:

        1. Breach any provision of these T&C or act in a way that clearly shows You do not intend to comply with the T&C;
        2. Infringe ILOVEPDF's Industrial and Intellectual Property Rights or any third-party rights;
        3. Fail to pay the subscription fee, as the case may be, for the Services;
        4. Threaten, intimidate and/or harass ILOVEPDF and/or its employees or managers in any way;
        5. Have repeatedly made claims in bad faith or without reasonable basis and continue to do so after ILOVEPDF has requested You to stop;
        6. Continuing to provide the Services will be contrary to applicable law; and/or
        7. There has been a period of inactivity of more than two (2) years in your free user account.

    12. If we terminate your use of the Services for the reasons indicated in the previous clause, we will inform You through the contact details You provided to create your user account, and from the date of notification of the previous communication, You:

        1. Will pay within a maximum period of thirty (30) calendar days all amounts that have accrued prior to termination, as well as all sums that remain unpaid on that date related to the Services, plus the corresponding expenses and taxes. Notwithstanding the foregoing, if You do not make full payment within the aforementioned thirty (30) day period but demonstrate a determined willingness to pay and make reasonable efforts to remedy your non-compliance, ILOVEPDF may, at its discretion, extend that period; and
        2. Will immediately cease using the Services and Programs, proceeding to uninstall them, if applicable;

    13. ILOVEPDF may at any time terminate these Terms and Conditions and your contract with You and/or suspend your right to use and access the Services if we are forced to interrupt, in whole or in part, the provision of the Services in your region due to legal reasons, regulatory changes, or strategic commercial reasons that make the provision of the Services economically unviable in a particular territory. In such a case, without prejudice to other rights that You may have under applicable law, we will make reasonable efforts to inform You through the contact details You have provided or another means, at least, if possible due to the circumstances, fifteen (15) calendar days before termination, or as soon as reasonably possible, providing You with instructions on how to recover and/or retain your Content. After the termination of the contract and these Terms and Conditions by us, You may lose access to your Content. YOU ACKNOWLEDGE AND AGREE THAT IF YOU DO NOT TRANSFER YOUR CONTENT, THERE IS A RISK THAT YOU WILL LOSE AND NOT BE ABLE TO RECOVER YOUR CONTENT. ILOVEPDF IS NOT RESPONSIBLE AND WAIVES ANY LIABILITY DERIVED FROM THE LOSS OF ANY CONTENT YOU HAVE NOT TRANSFERRED.

    14. Upon termination, for any reason, of these Terms and Conditions, clauses 6, 8, 11, 15, 16, 24 and 27 and any other clause that, by its nature, is intended to survive will remain and continue to be enforceable.

23. RIGHT OF WITHDRAWAL

    1. (a) Right to withdraw from the purchase

    2. If You have the legal status of consumer, You have the legal right to withdraw, in whole or in part, from the contract of Services within fourteen (14) calendar days, without providing any reasons. If You are not legally a consumer, You do not have the right of withdrawal from the Services agreement.

    3. YOUR RIGHT OF WITHDRAWAL WILL IN ANY CASE EXPIRE WITHIN A MAXIMUM PERIOD OF FOURTEEN (14) CALENDAR DAYS FOLLOWING THE DATE OF SUBSCRIPTION OF THE SERVICES. HOWEVER, YOUR RIGHT OF WITHDRAWAL WILL EXPIRE BEFORE THE FOURTEEN (14) DAY PERIOD:

       1. ON THE SPECIFIC DATE YOU USE, CONSUME, FULLY DOWNLOAD, AND/OR INSTALL, THEREBY GAINING ACCESS TO THE SERVICES, IF SUCH DOWNLOAD AND INSTALLATION OCCUR BEFORE THE REFERRED FOURTEEN (14) DAYS.
       2. IF YOU USE AND/OR CONSUME THE SERVICES BEYOND THE OBJECTIVELY REASONABLE USE NECESSARY FOR YOU TO VERIFY THE FUNCTIONING AND CHARACTERISTICS OF THE SERVICES. NOTWITHSTANDING THE FOREGOING, IF IT IS DECLARED BY A THIRD PARTY THAT YOU DO HAVE THE RIGHT TO WITHDRAW, IN SUCH CASE YOU WILL BE OBLIGED TO PAY ILOVEPDF THE PROPORTIONAL AMOUNT FOR THE PART OF THE SERVICE ALREADY PROVIDED AT THE TIME YOU INFORMED ILOVEPDF OF THE EXERCISE OF YOUR RIGHT OF WITHDRAWAL. FOR THE CALCULATION OF THIS PROPORTIONAL AMOUNT, THE MONTHLY SUBSCRIPTION PRICE OF THE SPECIFIC SERVICE IN QUESTION WILL BE USED AS THE BASIS FOR CALCULATION.

    4. To exercise your right of withdrawal within the fourteen (14) day period, You must notify ILOVEPDF through the contact form of your decision to withdraw from the contract through a clear and unequivocal statement of withdrawal from your order of the Services. To do this, You may use the withdrawal form template provided as an Annex to these Terms and Conditions for your convenience, although using such template is not mandatory. To determine if your right of withdrawal has been exercised within the above-mentioned fourteen (14) day period, ILOVEPDF will consider the date on which You sent your notification to ILOVEPDF.

    5. The exercise of your right of withdrawal within the term will not entail any penalty for You.

    6. (b) Consequences of withdrawal

    7. In the event of withdrawal from the User's side within the period, we will refund the payments received from You within fourteen (14) calendar days from the date we received your request to withdraw from the contract under which You formalised your order for the Service. We will proceed to make such a refund using the same payment method employed by You for the payment unless You indicate otherwise, expressly detailing the payment method through which You wish to be refunded, and provided that no expenses are incurred as a result of the refund.

    8. Nothing in this clause will be considered a limitation of the rights and actions provided by the applicable mandatory legislation.

24. CONFIDENTIALITY

    1. You and ILOVEPDF agree to keep confidential the existence and content of all documents and information provided, transmitted, or disclosed under your contractual relationship, regardless of the method, form, or medium used (hereinafter, "Confidential Information"), agreeing not to disclose to third parties or make any public communication without the prior written authorisation of the other party.

    2. By way of example but not limited to, Confidential Information will be understood to include information related to customer data, its existence, structure, promotion and sales plans, source and object codes of computer programs, systems, techniques, Industrial and Intellectual Property, technical and non-technical data, financial data, plans related to new products, data related to customers or potential customers, as well as any other information used in the business environment of ILOVEPDF.

    3. The obligation of confidentiality shall remain even after the termination, for any reason, of the contractual relationship between the parties.

    4. The obligation of confidentiality shall not apply in cases where:

       1. After it has been provided as confidential information, it becomes publicly accessible, without any breach of this clause having occurred in such circumstances; or
       2. Confidential Information is legally in the possession of the receiving party at the time it was provided by the issuing party, or obtained by the receiving party independently and prior to being provided by the issuing party; or
       3. The receiving party proves that it has been legally obtained in an unrestricted manner from any third party that was not subject to similar confidentiality obligations with the issuing party; or
       4. It must be mandatorily disclosed by virtue of a legal provision or by a request or decision validly issued by any competent administrative authority, tribunal or any other jurisdictional body, legally empowered to compel such availability.

25. CONTACT AND NOTIFICATIONS

    1. The User can contact ILOVEPDF through the contact form.

    2. ILOVEPDF may contact the User through their email or postal address associated with their account, or through postings on the Programs or other legally accepted means. It is your responsibility to keep your account information updated to receive notifications.

    3. Notifications will be deemed to have been received and properly served at the time when they are posted on our website, in notifications in the user panel, 24 hours after an email has been sent, or five (5) days after the postmark date of any letter. To prove that the notification has been served, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly stamped, and was duly delivered to the post office or a mailbox, and in the case of an email, that it was sent to the email address specified by the recipient.

26. TRANSFER OR ASSIGNMENT OF THESE TERMS AND CONDITIONS

    1. ILOVEPDF may transfer or assign, in whole or in part, its rights and obligations under these Terms and Conditions, in particular, to any entities that are part of its corporate group, at any time and without the need for the User's consent.

    2. The User may only transfer or assign these Terms and Conditions to any subsidiary or company within their corporate group and/or third party with ILOVEPDF's prior express written consent. Moreover, the relevant assignee will be previously authorised by ILOVEPDF.

    3. The transfer or assignment of any rights and obligations arising or derived from these Terms and Conditions by the User without the prior authorization of ILOVEPDF in the expressed terms, will entitle ILOVEPDF, at its discretion, to terminate immediately and without prior notice these Terms and Conditions and interrupt and cease the User's access to the Services without the Client being entitled to claim compensation for damages for this reason.

27. JURISDICTION AND APPLICABLE LAW

    1. These Terms and Conditions shall be governed and interpreted in accordance with the common rules (normas de derecho común) of Spanish law.

    2. User who is not legally considered a "consumer"

    3. For any issues that may arise from the interpretation, compliance, and execution of these Terms and Conditions, the Client and ILOVEPDF expressly submit to the exclusive jurisdiction and competence of the Courts and Tribunals of the city of Barcelona (Spain), expressly waiving any other jurisdiction that may correspond to them by law, unless mandatory applicable legislation provides otherwise. Notwithstanding the foregoing, prior to initiating legal actions before the Courts and Tribunals, both parties will make their best efforts for a maximum period of fifteen (15) business days to reach an amicable settlement to the dispute. If after the aforementioned period it has not been possible to reach an agreement, the dispute will be escalated, if applicable, if the User is a company, to ILOVEPDF and the User's management (senior corporate management) for a period of ten (10) business days to try to reach an agreement. If after the aforementioned period the dispute persists, ILOVEPDF and/or the Client will be free to assert their rights before the Courts and Tribunals of Barcelona under the terms of this clause.

    4. User who is legally considered "consumer"

    5. If You are contracting as a consumer, nothing in this clause will affect the rights that as such You are recognized by applicable law.

    6. For any questions that may arise from the interpretation, compliance and execution of these Terms and Conditions, You and ILOVEPDF expressly submit to the exclusive jurisdiction and competence of the Courts and Tribunals of the city of Barcelona, without prejudice to any other courts that, in accordance with the applicable lay, may correspond to You as a consumer.

    7. If you believe that your rights as a consumer have been infringed, You can address your complaints to us through our contact form, our email, or our postal address (listed in the heading of this document) for the purpose of requesting an out-of-court settlement of disputes.

28. MISCELLANEOUS

    1. ILOVEPDF’s failure to enforce at any time any of the provisions of these Terms and Conditions, or the fact that ILOVEPDF does not at any time require compliance with any of the provisions of these Terms and Conditions shall in no event be construed as a present or future waiver of such provisions, nor will it affect in any way ILOVEPDF’s right to enforce such provision subsequently. The lack of exercise of a right by ILOVEPDF does not imply a waiver of it. The express waiver of ILOVEPDF of any provision, condition or requirement of these Terms and Conditions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

    2. In the event that, by judicial order, decision, or binding order of any authority or of any other nature, any non-material stipulation of these Terms and Conditions is declared invalid or ineffective, in whole or in part, such invalidity or ineffectiveness will not extend to the rest of the stipulations provided herein, which will remain in force and continue to be fully binding and effective. ILOVEPDF and the User agree to replace any clause of these Terms and Conditions that becomes invalid or ineffective with another valid and effective one, trying to make the effect of the latter as similar as possible to the former.

    3. The headings of each clause of these Terms and Conditions are for reference purposes only and do not affect the meaning and/or interpretation of the Terms and Conditions.

    4. These Terms and Conditions have originally been drafted in Spanish and are made available to You in other languages. ILOVEPDF does not guarantee that the Terms and Conditions will be available in your language. In case of conflict or contradiction between the Spanish version of these Terms and Conditions and the version in another language, the Spanish language version shall prevail, when permitted by applicable law.

Specific Terms of each Service ("STS")

This Section B of the Terms and Conditions regulates the Specific Terms applicable to the following Services - including their corresponding ILOVEPDF platforms:

1. (i) iLovePDF Mobile

2. (ii) iLovePDF Desktop

3. (iii) iLoveIMG

4. (iv) iLoveSign

5. (v) iLoveAPI

6. (vi) AI Tools

The Specific Terms and Conditions of each Service (STS) complement the General Terms and Conditions Applicable to the Services (GTC), which are also applicable to each Service, except in cases where there may be conflict, opposition, or contradiction between the STS and the GTC. In the event of conflict, opposition, or contradiction between the provisions of the STS and the GTC, the former shall prevail. In matters of personal data protection, the ILOVEPDF Privacy Policy shall always prevail.

The capitalised terms in these Specific Terms and Conditions of each Service (STS), unless capitalisation is required for orthographic or grammatical reasons, correspond to terms already defined in the General Terms and Conditions Applicable to the Services (GTC).

I. ILOVEPDF MOBILE

1. AVAILABILITY AND INSTALLATION

   1. The iLovePDF Mobile Service is available for Android and iOS operating systems.

   2. By downloading iLovePDF Mobile on your device, You must also accept the terms and conditions of use of the distribution platform in which you purchased it, such as Google Play, Huawei Store, App Store, etc. (the "Distribution Platform" and the "T&Cs of the Distribution Platform").

2. USE OF ILOVEPDF MOBILE

   1. THE ILOVEPDF MOBILE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". ILOVEPDF DOES NOT GUARANTEE THAT ILOVEPDF MOBILE WILL HAVE EXACTLY THE SAME FUNCTIONALITIES AS THOSE OFFERED IN THE WEB APPLICATION. ILOVEPDF will strive so that iLovePDF Mobile's functionalities offered on the web, i.e., iLovePDF Desktop, are the same.

   2. ILovePDF Mobile may include some features of the iLoveIMG Service, which will allow you to perform certain tasks on image files.

   3. Certain functionalities of iLovePDF Mobile require that You grant permission to the Service to (i) access files on your device; and to (ii) be able to take photographs from your device or record audio files (for example, scan pdf. tool, voice notes or voice assistants).

   4. The use of some iLovePDF Mobile tools may require Internet access. Internet access may incur additional charges for You as a User depending on your Internet access plan with your service provider. You expressly acknowledge and agree that ILOVEPDF is not responsible in any case for the availability and/or speed of your Internet connection or for any costs your Internet connection may entail. We strongly recommend using a high-speed Internet connection. ILOVEPDF is not responsible for any blockage caused by any type of firewall or similar and the consequences it may have on the proper functioning of the Service.

   5. ILovePDF Mobile is delivered signed and virus free. You are prohibited from downloading unofficial versions of iLovePDF Mobile (such as unauthorised, illegal copies, or those offered by an unauthorised distributor of ILOVEPDF). ILOVEPDF WAIVES, DISCLAIMS AND IS NOT RESPONSIBLE FOR ANY DOWNLOAD YOU MAKE FROM UNOFFICIAL CHANNELS OR CHANNEL BEYOND ILOVEPDF'S CONTROL AND FOR ANY DAMAGE OR HARM THAT SUCH DOWNLOAD, INSTALLATION, AND/OR USE OF AN UNOFFICIAL VERSION OF ILOVEPDF MOBILE MAY CAUSE YOU.

3. FILES MANAGED THROUGH ILOVEPDF MOBILE

   1. To use the functionalities of iLovePDF Mobile, the Service will require permission to access the files stored locally on your device and manage them. Additionally, the Service may allow You to access and manage files stored in cloud storage services offered by third parties (i.e., Google Drive, iCloud, Dropbox, etc.). ILOVEPDF is not responsible, waives and disclaims any liability for your use of your files.

   2. If You are using iLovePDF Mobile on a device with iOS operating system, ILOVEPDF expressly warns You that UNINSTALLING THE ILOVEPDF MOBILE APPLICATION FROM YOUR DEVICE WILL RESULT IN THE DELETION OF ANY FILE STORED LOCALLY (THAT IS, WITHIN THE "LOCAL" FOLDER OF ILOVEPDF MOBILE) AND NOT SAVED IN A CLOUD STORAGE ACCOUNT (FOR EXAMPLE, ICLOUD, GOOGLE DRIVE, DROPBOX, ONEDRIVE, OR SHAREPOINT). IF YOU WANT TO KEEP THE FILES STORED IN THE APPLICATION, YOU WILL NEED TO MAKE SURE THAT THEY ARE PRESERVED AND STORED IN A STORAGE SERVICE BEFORE YOU UNINSTALL THE APPLICATION. ILOVEPDF IS NOT RESPONSIBLE FOR THE LOSS OF ANY FILE AFTER UNINSTALLING THE APPLICATION.

   3. If You are using iLovePDF Mobile on a device with an Android operating system, uninstalling the iLovePDF Mobile application from your device is independent of the location of the saved or processed files, so uninstalling the iLovePDF Mobile application will not result in the loss of files. However, your use of the files, such as managing, modifying, or deleting them, will directly affect the files saved on and/or deleted from your Android device. ILOVEPDF IS NOT RESPONSIBLE FOR THE LOSS OF ANY FILE AS A RESULT OF YOUR USE OF THE ILOVEPDF MOBILE SERVICE.

4. ILOVEPDF MOBILE USER ACCOUNTS

   1. Through iLovePDF Mobile You will have access to an informative panel that will provide You with the following information: name, e-mail and a virtual representation (avatar) of the User. However, in order to modify your user data, You can access the user account control panel available through the ILOVEPDF website. You can add other services to your subscription or modify your subscription via the ILOVEPDF website or Distribution Platforms.

   2. A payment guest account on iLovePDF Mobile is not valid for the rest of the ILOVEPDF Services (web and desktop app) unless You link it to your existing registered ILOVEPDF account, and your payment is not valid for all other ILOVEPDF Services.

   3. If You are an identified user in iLovePDF Mobile through your Apple ID account, your user account will only be valid within the macOS ecosystem until You link your Apple ID account with your existing active ILOVEPDF account.

5. PRICE, BILLING AND PAYMENT IN ILOVEPDF MOBILE

   1. If You have subscribed to the iLovePDF Mobile Service through ILOVEPDF (direct channel), as a Premium User with a payment account, the price to be paid, billing and payment, possible refunds, if any, and the resolution of any Dispute related to the payment and/or billing of your iLovePDF Mobile subscription will be governed by the General Terms and Conditions Applicable to the Services (GTC) of ILOVEPDF.

   2. IF YOU HAVE SUBSCRIBED TO THE ILOVEPDF MOBILE SERVICE VIA A DISTRIBUTION PLATFORM:

   3. YOU ARE ALLOWED TO SUBSCRIBE ONE SINGLE LICENSE TO THE SERVICE;

   4. YOU WILL NOT BE ABLE TO ACCESS A BUSINESS USER ACCOUNT; AND

   5. YOU WILL NOT BE ABLE TO MODIFY THE PERIODICITY OF YOUR SUBSCRIPTION OR THE FUNCTIONALITIES OF THE SERVICE.

   6. If You need to issue an invoice or add information about your company (i) You can do so from the ILOVEPDF website (if you have subscribed to the iLovePDF Mobile Service through the direct channel via ILOVEPDF); or (ii) you must contact the Distribution Platform.

   7. A SUBSCRIPTION FORMALISED THROUGH A PLATFORM DOES NOT ALLOW FOR THE EXPANSION OF THE CONTRACTED FUNCTIONALITIES OR SERVICES. If You wish to add other ILOVEPDF Services to a subscription made via a Distribution Platform, please contact us through the ILOVEPDF support channel.

   8. Any right to refund amounts paid by You in connection with iLovePDF Mobile subscriptions made through the App Store (iOS and macOS), deadlines and terms and procedure to be followed, as the case may be, to obtain such refund are managed exclusively by Apple Inc. (or by companies of the Apple group). ILOVEPDF has no control over such returns and therefore waives, declines and disclaims any liability, damage or harm that may be caused to You as a result of a refund, non-refund or delay in a refund.

   9. The policy of refunds for iLovePDF Mobile subscriptions made through Google Play (Android Operating Systems) is governed by the ILOVEPDF Terms and Conditions.

   10. The payment of your subscription and the taxes applicable thereof are governed by the T&Cs of the Distribution Platform through which You have subscribed the iLovePDF Mobile Service.

   11. Any dispute related to the payment and/or billing of your iLovePDF Mobile Subscription made through a Distribution Platform will be determined by the T&Cs of the Distribution Platform from which You have subscribed the iLovePDF Mobile Service.

6. DATA STORAGE IN ILOVEPDF MOBILE

   1. Files processed through iLovePDF Mobile are stored locally on your device, i.e. they are saved directly on your device’s internal hardware (hard drive or storage memory). ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY RELATED TO STORING FILES ON YOUR DEVICE. To access files through iLovePDF Mobile, You require the use of the device on which it is stored and You are solely responsible for their preservation. ILOVEPDF does not have access to content stored locally on your device.

   2. In the event that You use online tools through iLovePDF Mobile that involve processing files through ILOVEPDF servers, the processed copy of the file will be automatically downloaded to your device and such files will be deleted from our servers within two (2) hours of processing and will only remain on our servers for as long as the download link is available (i.e., two (2) hours after being processed on our servers).

II. ILOVEPDF DESKTOP

1. AVAILABILITY AND INSTALLATION

   1. The iLovePDF Desktop Service is available for Windows and macOS operating systems.

   2. If You subscribe to the iLovePDF Desktop Service, You must accept these Terms and Conditions.

   3. When downloading iLovePDF Desktop to your device via a Distribution Platform, You must also accept T&Cs from the Distribution Platform through which You purchased it (i.e., Windows Store or App Store).

2. USE OF ILOVEPDF DESKTOP

   1. THE ILOVEPDF DESKTOP SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". ILOVEPDF DOES NOT GUARANTEE THAT ILOVEPDF DESKTOP WILL HAVE EXACTLY THE SAME FUNCTIONALITIES AS THOSE OFFERED ON OTHER PLATFORMS. ILOVEPDF will strive so that iLovePDF Desktop has the same functionalities that those offered on other platforms.

   2. ILovePDF Desktop requires that You give permission to the Service to access files on your device.

   3. The use of some iLovePDF Desktop tools may require Internet access. Internet access may incur additional charges for You as a User depending on your Internet access plan with your service provider. You expressly acknowledge and agree that ILOVEPDF is not responsible in any case for the availability and/or speed of your Internet connection or for any costs your Internet connection may entail. We strongly recommend using a high-speed Internet connection.

   4. Validation of your user account and online use of some tools offered by iLovePDF Desktop require access to the "www.ilovepdf.com" domain or its subdomains. ILOVEPDF is not responsible for any blockage caused by any type of firewall or similar and the consequences that this may have on the proper functioning of iLovePDF Desktop.

   5. ILovePDF Desktop is delivered to You signed and virus-free. You are prohibited from downloading unofficial versions of iLovePDF Desktop (such as unauthorised, illegal copies, or those offered by an unauthorised distributor of ILOVEPDF). ILOVEPDF WAIVES, DISCLAIMS AND IS NOT RESPONSIBLE FOR ANY DOWNLOAD YOU MAKE OUTSIDE THE OFFICIAL CHANNELS OF ILOVEPDF AND FOR ANY DAMAGE OR HARM THAT SUCH DOWNLOAD, INSTALLATION, AND/OR USE OF AN UNOFFICIAL VERSION OF ILOVEPDF DESKTOP MAY CAUSE YOU.

3. FILES MANAGED THROUGH ILOVEPDF DESKTOP

   1. To use the functionalities of iLovePDF Desktop, the Service will require permission to access the files stored locally on your device and manage them. Additionally, the Service may allow You to access and manage files stored in cloud storage services offered by ILOVEPDF or third parties (i.e., Google Drive, iCloud, Dropbox, etc.). ILOVEPDF is not responsible, waives and disclaims any liability for your use of your files.

   2. Your use of your files, such as managing, modifying, or deleting them through iLovePDF Desktop, directly affects the files saved on and/or deleted from your device. ILOVEPDF IS NOT RESPONSIBLE FOR THE LOSS OF ANY FILE AS A RESULT OF YOUR USE OF THE ILOVEPDF DESKTOP SERVICE.

4. ILOVEPDF DESKTOP USER ACCOUNTS

   1. Through iLovePDF Desktop, You will have access to an information panel that will provide You with the following data: name, email, and a virtual representation (avatar) of the User. However, to modify your user data, You can access the user account control panel through the ILOVEPDF website. You can add other services to your subscription or modify your subscription from the ILOVEPDF website or from the Distribution Platforms.

   2. A payment guest account on iLovePDF Desktop is not valid for the rest of the ILOVEPDF Services (web and desktop app), unless You link it to your existing registered ILOVEPDF account, and your payment is not valid for all other ILOVEPDF Services.

   3. If You are an identified user in iLovePDF Desktop through your Apple ID account, your user account will only be valid within the macOS ecosystem until you link your Apple ID account with your existing active ILOVEPDF account.

5. PRICE, BILLING AND PAYMENT IN ILOVEPDF DESKTOP

   1. If You have subscribed to the iLovePDF Desktop Service through ILOVEPDF (direct channel), as a Premium User with a payment account, the price to be paid, billing and payment, possible refunds, if any, and the resolution of any Dispute related to the payment and/or billing of your iLovePDF Desktop subscription will be governed by the General Terms and Conditions Applicable to the Services (GTC) of ILOVEPDF.

   2. IF YOU HAVE SUBSCRIBED TO THE ILOVEPDF DESKTOP SERVICE FROM WINDOWS STORE OR APP STORE:

      1. YOU ARE ONLY ALLOWED TO SUBSCRIBE TO ONE SINGLE ILOVEPDF DESKTOP SERVICE LICENSE;

      2. YOU WILL NOT BE ABLE TO ACCESS A BUSINESS USER ACCOUNT;

      3. YOU MAY NOT MODIFY THE PERIODICITY OF YOUR SUBSCRIPTION OR THE FUNCTIONALITIES OF THE SERVICE.

   3. If You need to issue an invoice or add information about your company, You can do so from the ILOVEPDF website (if You have subscribed to the iLovePDF Desktop Service through the direct channel via ILOVEPDF); or You must contact the associated Distribution Platforms.

   4. A SUBSCRIPTION FORMALISED FROM WINDOWS STORE OR APP STORE DOES NOT ALLOW FOR THE EXPANSION OF THE CONTRACTED FUNCTIONALITIES OR SERVICES. If You wish to add other ILOVEPDF Services to a subscription made via Windows Store or App Store, please contact us through the ILOVEPDF support channel.

   5. Any right to a refund of amounts paid by You in relation to iLovePDF Desktop subscriptions made through the App Store (iOS and macOS) or, as the case may be, through other Distribution Platforms, the deadlines and terms and the procedure to follow, if applicable, to obtain such a refund are managed exclusively by those Distribution Platforms. ILOVEPDF has no control over such refunds and, therefore, waives, declines and disclaims any liability, damage, or harm that may be caused to You as a result of a refund, lack of refund, or delay in a refund.

   6. Any Dispute related to the payment and/or billing of your iLovePDF Desktop subscription made through the aforementioned Distribution Platforms will be determined by the T&Cs of the Distribution Platform through which You subscribed to the iLovePDF Desktop Service. ILOVEPDF waives, disclaims and declines any liability, damage, or harm that may arise from a Dispute.

6. DATA STORAGE IN ILOVEPDF DESKTOP

   1. Files processed through iLovePDF Desktop are stored locally on your device, meaning they are saved directly on your device's internal hardware (hard drive or storage memory). ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY RELATED TO THE STORAGE OF FILES ON YOUR DEVICE. To access the files through iLovePDF Desktop, the use of the device on which they are stored is required, and You are solely responsible for their preservation. ILOVEPDF does not have access to the files stored locally on your device.

   2. In the event that You use online tools through iLovePDF Desktop that involve processing files through ILOVEPDF servers, the processed copy of the file will be automatically downloaded to your device, and such files will be deleted from our servers two (2) hours after being processed and will only remain on our servers for the time the download link is available (i.e., two (2) hours after being processed on our servers).

III. ILOVEIMG

1. AVAILABILITY AND INSTALLATION

   1. If You subscribe to the iLoveIMG Service You must accept these Terms and Conditions, which are binding on You.

2. USE OF ILOVEIMG

   1. ILOVEPDF does not access and analyze the content uploaded by You for processing and therefore ILOVEPDF does not have effective knowledge of your content (exceptionally, ILOVEPDF may have such knowledge only if ILOVEPDF is expressly requested to analyze the file, for example, for technical reasons). You will only have access to the edited files once ILOVEPDF has processed them. ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY DERIVED (I) FROM THE USE AND ANY ACTS OF EXPLOITATION OF INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS IN THE CONTENTS THAT HAVE NOT BEEN AUTHORIZED BY THE OWNERS OF SUCH RIGHTS; AND (II) THE USE OF CONTENT THAT INFRINGES IMAGE RIGHTS, (PERSONAL OR FAMILY) PRIVACY AND / OR THE HONOR OF THIRD PARTIES.

   2. ILoveIMG will not use files processed through iLoveIMG to perform data mining and will not share files processed through iLoveIMG with third parties.

   3. If You wish, You may share your content with third parties. IN ANY CASE, ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY DERIVED FROM ANY ACT OF COMMUNICATION OR MAKING AVAILABLE TO THE PUBLIC BY YOU OF CONTENTS THAT INFRINGE INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS, IMAGE RIGHTS, (PERSONAL OR FAMILY) PRIVACY AND / OR THE HONOR OF THIRD PARTIES.

   4. You must use iLoveIMG responsibly and not misuse the Service. In particular, You will refrain from, and are prohibited from, using the iLoveIMG Service to generate, store and/or share any content that:

      1. Violates the law in any way, including defamatory or misleading material, or that infringes the image, privacy and honor rights of ILOVEPDF, its staff and/or third parties;

      2. Infringes Intellectual and Industrial Property rights of ILOVEPDF and/or third parties;

      3. Violates confidentiality obligations, involves disclosure of secrets and/or infringes the rights of third parties by using confidential or identifying information of others without their permission;

      4. Display sensitive personal information without consent, such as credit card numbers, personal identification numbers, or confidential records;

      5. Includes, incites or promotes acts of violence or terrorism, including the propaganda of violent extremist groups;

      6. Incites or promotes intolerance, hatred or violence against persons or groups of persons based on their race, religion, ethnicity, nationality, sex, gender identity, sexual orientation, disability or discriminates in any manner;

      7. Constitutes sexual exploitation of children material (including material that may not be illegal material of child sexual abuse but, however, sexually exploits or promotes the sexual exploitation of children), is unlawful pornographic material or contributes to gender-based violence, is humiliating and/or degrading for any reason;

      8. Promotes or encourages illegal activities, products or services, including, but not limited to, the use of narcotic substances, the commission of crimes or fraud;

      9. Has been manipulated to disseminate misinformation, mislead third parties or misrepresent the identity or affiliation of a person;

      10. Promotes or encourages harassment, intimidation or threat of other individuals; or

      11. Threatens and/or undermines (or is clearly aimed at threatening and/or undermining) democratic processes or institutions.

3. DATA STORAGE IN ILOVEIMG

   1. Files processed through iLoveIMG will be deleted within two (2) hours of processing and will only remain on our servers for as long as the download link is available (i.e., two (2) hours after processing on our servers). Alternatively, You can delete the processed files via iLoveIMG at any time.

IV. ILOVESIGN

1. THE ILOVESIGN SERVICE

   1. ILoveSign is a digital document signature service provided by ILOVEPDF, which complies with the requirements of the EU regulation on electronic identification and trust services for electronic transactions in the internal market (the "eIDAS Regulation").

   2. ILoveSign allows You to digitally sign files in PDF format and send signature requests to third parties other than the User.

   3. ILOVEPDF, through the iLoveSign Service, acts as a neutral party between the parties interested in signing the document and does not provide advice of any kind to the signatory parties. ILOVEPDF IS NOT RESPONSIBLE, WAIVES AND DISCLAIMS ANY LIABILITY ARISING FROM THE SIGNING OF A DOCUMENT FROM THE USER’S ACCOUNT.

   4. ILoveSign allows You to sign documents digitally using two (2) types of signatures that comply with the eIDAS Regulation:

      1. Simple signature: this involves electronic data that is attached to or logically associated with other electronic data and is used by the signatory to sign. THIS SIGNATURE ALLOWS THE SIGNATORY TO BE DIGITALLY IDENTIFIED WITH THEIR DATA BUT DOES NOT OFFER A MINIMUM LEVEL OF SECURITY.

      2. Advanced signature: this is an electronic signature that meets the following requirements: (i) it is linked to the signatory only; (ii) it is capable of identifying the signatory; (iii) it is created using electronic signature creation data that the signatory can, with a high level of confidence, use under his/her exclusive control; and (iv) it is linked to the data signed with it, so that any subsequent change in the data is detectable.

   5. If You choose to use an advanced signature to digitally sign a document, your signature will be accompanied by a timestamp from a qualified provider according to the eIDAS Regulation, which ensures that the document was signed on a specific date and has not been modified since then.

   6. In addition, You can increase the legal evidence of the electronic signature of a document through the following tools of the iLoveSign Service:

      1. Protect the signature request with a password;

      2. Protect the signature via SMS authentication; and/or

      3. Signature identification via a Universal Unique Identifier (UUID). In the case of an advanced signature, this last requirement will be necessary in accordance with the eIDAS Regulation.

   7. Some documents may be excluded from the scope of electronic signatures or subject to specific regulations. ILOVEPDF HAS NO OBLIGATION OR RESPONSIBILITY TO DETERMINE WHETHER A DOCUMENT (I) IS EXEMPT FROM THE OBLIGATIONS SET FORTH IN THE LAWS APPLICABLE TO ELECTRONIC SIGNATURES, (II) IS SUBJECT TO SPECIFIC REGULATION, OR (III) WHETHER IT CAN BE LEGALLY SIGNED BY ELECTRONIC MEANS. All information provided by ILOVEPDF on the operation of the iLoveSign service and its characteristics and functionalities is provided for informational purposes only and cannot be considered under any circumstances legal advice.

   8. YOU ARE RESPONSIBLE FOR VERIFYING THE VALIDITY AND LEGALITY OF ILOVESIGN FOR YOUR OWN PARTICULAR NEEDS, IN PARTICULAR FOR COMPLIANCE WITH THE LAWS OF YOUR NATIONAL JURISDICTION.

   9. Any document uploaded to iLoveSign for the purpose of electronic signature is stored, within the authorised usage limit, in your user account used to initiate the signing process during the validity term of your iLoveSign licence. YOU ACKNOWLEDGE AND AGREE THAT ILOVEPDF MAY BE REQUIRED TO IMPLEMENT AND ENFORCE LIMITS ON THE USE OF THE SERVICE OR THE STORAGE PERIOD OF DOCUMENTS IN ACCORDANCE WITH THESE SPECIFIC TERMS OF THE ILOVESIGN SERVICE. ILovePDF commits to informing You, by any means, at least thirty (30) calendar days before these limits are applied.

   10. During the term of your subscription to the iLoveSign Service, You may retrieve and store documents uploaded to iLoveSign to be stored in archiving in non-ILOVEPDF environments.

2. ILOVESIGN USER ACCOUNTS

   1. You can create a payment account as a Premium user. You can also enjoy the iLoveSign Service through a Business User Account.

   2. It is not possible to subscribe to iLoveSign using a payment account as a guest user on Android, iOS and macOS Distribution Platforms.

   3. The iLoveSign Service may not be subscribed through App Store, Play Store, Huawei Store and Windows Store Distribution Platforms.

3. PRICE, BILLING AND PAYMENT IN ILOVESIGN

   1. Your iLoveSign subscription includes a certain number of Advanced Signatures and/or Signature Requests at the price offered, being a consumable product. You can purchase additional packages of "Advanced Signatures", SMS and other consumables on the terms offered through iLoveSign.

   2. If You have subscribed to the iLoveSign Service, as a Premium User with a payment account, through ILOVEPDF (direct channel), the price to be paid for the Service and/or additional signature packages, billing and payment, possible refunds, if any, and the resolution of any Dispute related to the payment and/or billing of your iLoveSign subscription will be governed by the General Terms and Conditions Applicable to the Services (GTC) of ILOVEPDF.

4. FILE STORAGE IN ILOVESIGN

   1. The files processed through iLoveSign will be stored on ILOVEPDF servers subject to the following conditions, depending on the type of electronic signature used and the type of subscription You have contracted:

      1. For own signatures (self signed): If You are a guest user, all original and processed files through iLoveSign will be automatically deleted within two (2) hours of processing and will only remain on our servers for as long as the download link is available (i.e., two (2) hours after being processed on our servers).

         If You are a registered user, self-signed electronic signatures will be stored through iLoveSign for a variable period of time depending on the type of signature used, from the moment when they are processed by ILOVEPDF servers:

         1. Simple signatures: two (2) years.
         2. Advanced signatures: five (5) years.

      2. For signature requests: all files will be stored through iLoveSign for a period of time depending on the type of signature used, from the moment when they are processed by ILOVEPDF servers:

         1. Simple signatures: two (2) years.

         2. Advanced signatures: five (5) years.

         ILOVEPDF may, at its sole discretion, remove from its servers those files that are incomplete when the electronic signature has expired, has been canceled, or has been declined by its recipient, within fifteen (15) calendar days from the occurrence of any of the aforementioned events. In this case, iLoveSign will not be able to provide a copy of the document whose electronic signature -"request signature"- has not been completed. ILOVEPDF does not assume, waives and declines any responsibility or liability if a document is not signed by a party for any cause within a certain period of time.

   2. For signature requests to third parties, iLoveSign will provide you with an "Audit Trail" as proof of the entire document signing process, which will contain the following information: (i) evidence of the activities carried out during the signing process, (ii) technical information about the signed documents, and (iii) personal information about the participants, as well as their role during the signing process. ILOVEPDF will store Audit Trails for a maximum period of five (5) years, for advanced signatures from the date of signature of the document.

   3. In the event that You wish to keep the files processed through iLoveSign stored on ILOVEPDF servers for a period of time longer than that indicated in clause 4.1 above, You must expressly contract such Service with ILOVEPDF.

   4. You are solely responsible for preserving the documents signed through iLoveSign. Consequently, You must download the document signed through iLoveSign before the end of the corresponding deletion period. IF YOU DO NOT DOWNLOAD THE SIGNED DOCUMENT IN ADVANCE, YOU WILL LOSE THE DOCUMENT. IT IS YOUR OBLIGATION TO MAKE A BACKUP COPY AND STORE IT ELSEWHERE. ILOVEPDF IS NOT RESPONSIBLE FOR THE LOSS OF ANY SIGNED DOCUMENT THAT HAS NOT BEEN STORED BY YOU BEFORE THE END OF THE REFERRED DELETION PERIOD.

   5. If You are a registered user, ILOVEPDF will send a copy of the electronically signed document via iLoveSign to the email address associated with your user account. If You are an unregistered user, You can only obtain the electronically signed document through iLoveSign by downloading it through the Service. Prior to the end of the deletion period, You may transfer your signed documents and file them elsewhere than the ILoveSign Service.

   6. If required by a judicial and/or public authority, ILOVEPDF will provide that authority with a copy of the files electronically signed through iLoveSign that are stored on the ILOVEPDF servers.

V. ILOVEAPI

1. THE ILOVEAPI SERVICE

   1. If You subscribe to the iLoveAPI Service through ILOVEPDF You must accept these Terms and Conditions, which are binding on You.

   2. ILoveAPI is a service provided by ILOVEPDF that allows You to directly access the processing tools using RESTful API to develop your own solutions.

2. USE OF ILOVEAPI

   1. Through the iLoveAPI Service, ILOVEPDF provides the User with a series of libraries to facilitate development, as well as the usage documentation for the RESTful API.

   2. ILoveAPI allows You to create projects with access keys to (i) manage access to a given project and (ii) control tasks consumption. IT IS YOUR OBLIGATION TO KEEP THE KEYS OF THE PROJECT IN ACCORDANCE WITH THE TERMS OF CLAUSES 7.8 AND 7.9 OF THE GENERAL TERMS APPLICABLE TO THE SERVICES. ILOVEPDF IS NOT RESPONSIBLE, WAIVES AND DISCLAIMS ANY LIABILITY THAT MAY ARISE FROM YOUR LOSS OR MISUSE OF THE KEYS OF A PROJECT.

   3. ILOVEPDF reserves the ability to block your access to iLoveAPI if it detects that You:

      1. Are making a fraudulent or illegal use of the Service; and/or

      2. Violate these Terms and Conditions.

   4. You will require your end users to comply with applicable regulations and the terms of these Terms and Conditions. To this end, You will impose on your end users obligations at least equivalent to those contained in these Terms and Conditions.

   5. You will only access (or attempt to access) an API offered as part of the iLoveAPI Service by the means described in the documentation for that specific API. If we provide You developer credentials (e.g., a client ID), You must use them only with and for the corresponding API. YOU WILL NOT HIDE, MASK, OR IMPERSONATE YOUR IDENTITY OR THAT OF YOUR CLIENT AND/OR PRETEND TO BE ANOTHER PERSON WHEN USING THE APIS AND/OR A DEVELOPER ACCOUNT.

   6. ILOVEPDF RESERVES THE RIGHT TO ESTABLISH, IN ORDER TO AVOID ABUSIVE USES, REASONABLE USE LIMITS. THEREFORE, ILOVEPDF SHALL HAVE THE RIGHT TO LIMIT THE NUMBER OF API REQUESTS YOU CAN MAKE BASED ON THE TASKS/MINUTE THRESHOLD CONSIDERED ACCEPTABLE BY ILOVEPDF, FOR EXAMPLE, BASED ON WHAT IS CONSIDERED REASONABLE USE GIVEN THE AVERAGE USE OF THE SERVICE BY OTHER USERS. You agree not to attempt to circumvent these limitations with each API. If You wish to use any API beyond these limitations, You need to obtain the express consent of ILOVEPDF (and ILOVEPDF may deny such request, or subject its acceptance to payment of additional amounts for such excessive/additional use). To contact the relevant ILOVEPDF API team and/or obtain additional information, please use our contact form.

   7. Part of the software required or included in the iLoveAPI Service, as well as the Service's API libraries, may be offered under an open-source software licence. Open-source software licences constitute independent and separate agreements from these Terms and Conditions. You are obliged to respect the open-source software licences applicable to our APIs. Regarding the use of such open-source software, the applicable licences supersede these Terms and Conditions and constitute the agreement between You and ILOVEPDF.

   8. THE ILOVEAPI SERVICE IS NOT GRANTED ON EXCLUSIVE TERMS NOR DOES IT GRANT YOU ANY EXCLUSIVITY. YOU ACKNOWLEDGE AND AGREE THAT ILOVEPDF MAY DEVELOP PRODUCTS OR SERVICES THAT MAY COMPETE WITH THE WEBSITES, PROGRAMS AND/OR APPLICATIONS THAT YOU (OR YOUR CLIENTS) HAVE DEVELOPED.

3. ILOVEAPI USER ACCOUNTS

   1. You can register with iLoveAPI and receive a limited number of monthly tasks that ILOVEPDF will perform in exchange for API credits.

   2. As a registered user of the iLoveAPI Service, You may:

      1. Receive credits through a monthly or annual plan; and/or

      2. Buy packages with a certain number of credits. These credit packages are considered consumable products for the purposes of these Terms and Conditions.

4. PRICE, BILLING AND PAYMENT IN ILOVEAPI

   1. Your iLoveAPI subscription includes a certain number of "API Credits" at the price offered, being a consumable product. You can purchase additional packages of "API Credits" on the terms offered through iLoveAPI.

   2. The price to be paid for the iLoveAPI Service and/or additional "API Credits" packages, billing and payment, possible refunds, if any, and the resolution of any Dispute related to the payment and/or billing of your iLoveAPI subscription will be governed by the General Terms and Conditions Applicable to the Services (GTC) of ILOVEPDF.

5. API CLIENTS

   1. The iLoveAPI Service has been designed to help You improve your websites and/or applications (your "API for Client(s)"). YOU AGREE THAT ILOVEPDF MAY MONITOR THE USE OF THE APIS TO ENSURE QUALITY, IMPROVE ILOVEPDF PRODUCTS AND SERVICES, AND VERIFY YOUR COMPLIANCE WITH THESE TERMS AND CONDITIONS. This monitoring may include ILOVEPDF's access to and use of your API for Clients, for example, to identify security issues that could affect ILOVEPDF or its users. YOU WILL NOT OBJECT, ATTEMPT TO PREVENT, OBSTRUCT, OR INTERFERE WITH THIS MONITORING. ILOVEPDF may use any legitimate technical means to overcome obstacles or interference in such monitoring. ILOVEPDF MAY SUSPEND YOUR ACCESS TO THE SERVICE OR YOUR API FOR CLIENTS WITHOUT PRIOR NOTICE IF WE REASONABLY BELIEVE YOU ARE VIOLATING THESE TERMS AND CONDITIONS.

   2. You will make commercially reasonable efforts to protect user information collected by your API for Clients, including personally identifiable information, from unauthorised access or use and will promptly inform your users of any unauthorised access or use of such information to the extent required by applicable law.

   3. ILOVEPDF does not retain ownership or any Intellectual Property rights of your APIs for Clients. By using the iLoveAPI Service, You do not acquire ownership or any Intellectual Property rights (i) other than the License; and/or (ii) the content accessed through iLoveAPI.

   4. You must comply with ILOVEPDF’s Privacy Policy and with data protection regulations and any other applicable regulations. You must provide and comply with a privacy policy for your API for Clients that clearly and accurately describes to users of your API for Clients what user information it collects and how it uses and shares such information (including for advertising purposes) with ILOVEPDF.

6. CONFIDENTIALITY IN ILOVEAPI

   1. By using APIs, You will not (nor You will allow third parties acting on your behalf to):

      1. Access, disclose, or make public the developer credentials (such as passwords, keys, and client IDs), which are intended solely for your use and to identify your API for Clients. You are obliged to keep your credentials confidential and will make all reasonable efforts to prevent, deter, and dissuade unauthorised use of your credentials. Your developer credentials will not be embedded in projects using open-source software.

      2. Disclose or make public ILOVEPDF Confidential Information. Our communications with You and our iLoveAPI Service may contain ILOVEPDF Confidential Information. ILOVEPDF Confidential Information includes any material, communication, and information that is marked as confidential or would normally be considered confidential given the circumstances. If You receive such information, You will not disclose it to any third party without the prior written consent of ILOVEPDF.

7. CONTENT IN THE API

   1. ILoveAPI contains certain third-party content (such as text, images or software). This content is the sole responsibility of those third parties making it available. ILOVEPDF WAIVES, DISCLAIMS AND EXONERATES FROM ANY LIABILITY ARISING FROM SUCH CONTENTS. ILOVEPDF IS NOT OBLIGATED TO REVIEW OR MONITOR THIS CONTENT although we may occasionally do so. If by doing so we determine that such content is illegal or violates our policies and/or the Terms and Conditions, we may remove or stop displaying it. Finally, content accessible through iLoveAPI may be subject to Intellectual Property rights and, if so, You will not use it unless the owner of that content has granted You a license or authorization, or such use is permitted by applicable law.

   2. Some of our APIs allow content submission. ILOVEPDF:

      1. Does not acquire ownership or any Industrial and Intellectual Property rights over the content You submit to our APIs through your API for Clients, unless expressly provided in the Terms and Conditions.

      2. Only processes the files sent to its servers and, therefore, does not access their content. ILOVEPDF HAS NO EFFECTIVE KNOWLEDGE OF THE CONTENT YOU SEND TO OUR APIS AND WAIVES AND DISCLAIMS ANY LIABILITY THAT MAY ARISE FROM SUCH CONTENT. All files processed by ILOVEPDF's API are deleted from our servers within a maximum of 48 hours, unless You have contracted another Service that grants You a longer storage time.

      3. Does not analyse the content of the files and, consequently, is not responsible for the misuse of its tools or violations of Industrial and Intellectual Property rights that may affect third parties.

      You will be liable to ILOVEPDF for any penalties, sentences, convictions, damages and/or fines imposed by the judiciary or other competent bodies against ILOVEPDF as a result of a breach of this clause.

   3. Before submitting content to our API through your API for Clients, You must ensure that You have obtained the necessary authorizations to do so and/or that You have the necessary rights (including the necessary rights of your end users) to submit such content to us. You will be liable to ILOVEPDF for any penalties, sentences, convictions, damages and/or fines imposed by the judiciary or other competent bodies against ILOVEPDF as a result of a breach of this clause.

   4. Where a user's non-public content is obtained through the APIs, You may not disclose, communicate, or make public that content to other users or to third parties without that user’s explicit consent.

   5. Unless the content owner or applicable law expressly permits it, You will not, nor will You allow your end users or others acting on your behalf to perform any of the following actions concerning the content submitted with the APIs:

      1. Extract, create databases or create permanent copies of such content, or keep cached copies longer than allowed by cache control headers (HTTP headers);

      2. Copy, translate, modify, create derivative works, sell, lease, loan, transmit, distribute, publicly display, or sublicense such content to third parties;

      3. Alter the source or ownership data or mislead about them; and/or

      4. Remove, hide, or alter any Industrial and Intellectual Property rights notices, or falsify or remove any legal notice or other indications of the origin or source of the content.

8. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS OF ILOVEPDF AND RECOGNITION IN ILOVEAPI

   1. Unless expressly stated, these Terms and Conditions do not grant You or us any right, title, or interest in the other party's Industrial and Intellectual Property rights. Any authorised use You make of ILOVEPDF's Industrial and Intellectual Property Rights will benefit ILOVEPDF.

   2. You will not make any statement or representation regarding your use of an API that suggests association, sponsorship, or endorsement by ILOVEPDF without prior written approval from ILOVEPDF.

   3. ILOVEPDF will be entitled and authorized to reproduce, distribute and/or communicate to the public, for the purposes of promotion, advertising and/or demonstration of the iLoveAPI Service that You are using, screenshots, videos, images or other content of your API for Clients, and ILOVEPDF will be entitled to use the name of your company or product in accordance with the terms of clause 18.11 of the General Terms Applicable to the Services. You grant us a license and all rights necessary for the above purposes in the terms of clause 18.11 of the General Terms Applicable to the Services.

9. TERMINATION IN ILOVEAPI

   1. You may terminate your use of the iLoveAPI Service in accordance with the General Terms Applicable to the Services.

   2. Upon termination of the Terms and Conditions or the interruption of your access to an API, You will immediately cease using the API, cease using ILOVEPDF's Industrial and Intellectual Property rights, and delete any stored content (cached or permitted by cache control headers - HTTP headers) under clause 7.5 of the Specific Terms of the iLoveAPI Service. You authorize ILOVEPDF to independently communicate with any account owner whose accounts are associated with your API for Clients and developer credentials to notify such account owners of the termination of your right to use an API and/or the termination of the Service.

VI. AI TOOLS

1. THE AI TOOLS SERVICE

   1. The AI Tools Service is a set of artificial intelligence-powered functionalities provided by ILOVEPDF that enable Users to perform automated tasks on documents and files, including but not limited to text summarization, content generation, document analysis, translation, and other AI-assisted features (the "AI Tools").

   2. The AI Tools currently available through ILOVEPDF include the following:

      1. AI Summarizer: automatically reads long PDFs and generates short, clear summaries so you can grasp the main ideas without going through every page.

      2. PDF translate: translates the text in your PDFs into other languages while keeping the original layout, which is ideal for international teams and clients.

      3. Data extract: pulls unstructured information from multiple types of PDF, and exports it into structured editable formats like json, xml, Excel, CSV.

      4. Split (Smart): breaks a large PDF into multiple smaller files automatically, based on pages or sections, or based on user prompt.

      5. Detect Forms: identifies form fields inside a PDF and turns them into fillable fields, so users can complete and submit documents digitally.

      6. Upscale Image: increases the resolution of images using AI, improving sharpness and quality so they look better in print or on high-resolution screens.

      7. Remove Background: automatically removes the background from photos or graphics, leaving a clean subject you can download as a transparent image for designs and presentations.

   3. The AI Tools Service may be provided through a combination of (i) proprietary artificial intelligence models developed and hosted by ILOVEPDF on its own infrastructure, and (ii) third-party artificial intelligence models and services accessed through application programming interfaces (APIs). ILOVEPDF may use third-party service providers to process Content submitted to the AI Tools, and such processing shall be subject to the applicable third-party terms of service and privacy policies. ILOVEPDF shall ensure that any third-party service providers engaged for the provision of the AI Tools Service are bound by confidentiality and data protection obligations. For more information about how personal data is processed in connection with the AI Tools Service, please refer to our Privacy Policy.

   4. ILOVEPDF reserves the right to modify, add, or discontinue any AI Tool at any time, with or without prior notice, subject to the provisions of clause 14 of the General Terms and Conditions Applicable to the Services (GTC).

   5. THE AI TOOLS SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". AI TOOLS ARE BASED ON MACHINE LEARNING MODELS AND MAY PRODUCE RESULTS THAT ARE INACCURATE, INCOMPLETE, OR UNSUITABLE FOR YOUR INTENDED PURPOSE. YOU ACKNOWLEDGE AND AGREE THAT AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES AND THAT YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND VALIDATING ANY OUTPUT GENERATED BY THE AI TOOLS BEFORE RELYING ON OR USING SUCH OUTPUT.

   6. ILOVEPDF DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, OR SUITABILITY OF ANY AI-GENERATED OUTPUT FOR ANY PARTICULAR PURPOSE. ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY ARISING FROM YOUR RELIANCE ON AI-GENERATED OUTPUTS WITHOUT INDEPENDENT VERIFICATION.

2. USE OF AI TOOLS

   1. You must use the AI Tools in good faith and solely for their intended purpose, in accordance with applicable law, these Terms and Conditions, and the General Terms and Conditions Applicable to the Services (GTC). In particular, You are prohibited from using the AI Tools to:

      1. Generate, create, or disseminate content that is unlawful, defamatory, obscene, harmful, threatening, abusive, harassing, discriminatory, or otherwise objectionable;

      2. Generate content that infringes the Industrial and Intellectual Property rights, image rights, privacy, or honor of third parties;

      3. Create deepfakes, synthetic media, or other manipulated content intended to deceive, defraud, or mislead third parties;

      4. Generate content that promotes violence, terrorism, hatred, or discrimination against any individual or group;

      5. Produce content that constitutes or facilitates child sexual exploitation or abuse material;

      6. Circumvent, disable, or otherwise interfere with the security features, usage limits, or content moderation systems of the AI Tools;

      7. Use the AI Tools to develop, train, or improve any competing artificial intelligence or machine learning system, model, or algorithm;

      8. Reverse engineer, decompile, or attempt to extract the underlying models, algorithms, weights, or training data of the AI Tools; and/or

      9. Use the AI Tools in any manner that violates applicable laws or regulations, including but not limited to data protection, consumer protection, and artificial intelligence regulations.

   2. ILOVEPDF may implement content moderation, filtering, and safety measures to prevent misuse of the AI Tools. You agree not to attempt to circumvent, disable, or interfere with such measures.

3. AI TOOLS USER ACCOUNTS

   1. The AI Tools are available to Users with an ILOVEPDF User Account, subject to the applicable usage limits and credit allocations for each account type.

   2. Premium Account and Business Account Users may receive a periodic allocation of AI Credits as part of their subscription, as specified in the applicable pricing and subscription terms.

   3. Free Account Users may have limited or no access to certain AI Tools, or may be subject to reduced usage limits, as determined by ILOVEPDF from time to time.

4. PRICE, BILLING AND PAYMENT IN AI TOOLS

   1. The use of AI Tools may require the consumption of credits ("AI Credits"). Each AI Tool or AI-powered feature may consume a specified number of AI Credits per use, as indicated in the applicable pricing information made available by ILOVEPDF.

   2. Premium Account and Business Account Users will receive a periodic allocation of AI Credits included in their subscription. The number of AI Credits included in each subscription tier will be specified in the applicable pricing and subscription terms. Unused AI Credits from the periodic allocation will expire at the end of each billing cycle and will not carry over to subsequent periods, unless otherwise specified by ILOVEPDF.

   3. In addition to the periodic allocation included in Premium Account and Business Account subscriptions, Users may purchase additional packages of AI Credits at the prices in effect at any given time ("AI Credit Packages"). AI Credit Packages are considered consumable products for the purposes of these Terms and Conditions and are subject to the provisions of clause 10.4 of the General Terms and Conditions Applicable to the Services (GTC).

   4. AI Credit Packages may be purchased by any User, regardless of whether such User holds a Free Account, Premium Account, or Business Account.

   5. AI CREDITS CAN BE CONSUMED AT ANY TIME AND EXPIRE FIVE (5) YEARS FROM THE DATE OF PURCHASE, IF NOT CONSUMED BEFORE THAT DATE. ILOVEPDF WILL INFORM YOU IN ADVANCE BEFORE ANY AI CREDIT PACKAGE YOU HAVE PURCHASED EXPIRES.

   6. The price to be paid for AI Credit Packages, billing and payment, possible refunds, if any, and the resolution of any Dispute related to the payment and/or billing of AI Credits will be governed by the General Terms and Conditions Applicable to the Services (GTC) of ILOVEPDF.

   7. ILOVEPDF reserves the right to modify the number of AI Credits required for each AI Tool or AI-powered feature, as well as the number of AI Credits included in each subscription tier, at any time.

5. CONTENT AND INTELLECTUAL PROPERTY IN AI TOOLS

   1. You retain all rights and existing Industrial and Intellectual Property over the Content You submit to the AI Tools for processing. ILOVEPDF does not claim any ownership rights over your Content or the outputs generated by the AI Tools based on your Content.

   2. ILOVEPDF processes the Content You submit to the AI Tools solely for the purpose of providing the AI Tools Service. ILOVEPDF DOES NOT USE YOUR CONTENT TO TRAIN, IMPROVE, OR DEVELOP ITS AI MODELS OR ANY THIRD-PARTY AI MODELS.

   3. You are solely responsible for ensuring that You have all necessary rights, licenses, and authorizations to submit Content to the AI Tools and to use the outputs generated therefrom. ILOVEPDF WAIVES AND DISCLAIMS ANY LIABILITY ARISING FROM YOUR SUBMISSION OF CONTENT THAT INFRINGES THE RIGHTS OF THIRD PARTIES.

   4. You acknowledge and agree that AI-generated outputs may not be eligible for Industrial and Intellectual Property protection in certain jurisdictions. ILOVEPDF makes no representation or warranty regarding the protectability of AI-generated outputs under applicable Industrial and Intellectual Property laws.

6. DATA STORAGE IN AI TOOLS

   1. Content submitted to the AI Tools and the outputs generated therefrom will be automatically deleted from ILOVEPDF servers within two (2) hours of processing, unless otherwise specified for a particular AI Tool or unless You have contracted a Service that provides for a longer storage period.

7. LIABILITY IN AI TOOLS

   1. In addition to the limitations of liability set forth in clause 16 of the General Terms and Conditions Applicable to the Services (GTC), ILOVEPDF shall not be liable for any damages, losses, or claims arising from:

      1. Inaccuracies, errors, omissions, or deficiencies in AI-generated outputs;

      2. Your reliance on AI-generated outputs without independent verification;

      3. Decisions made or actions taken based on AI-generated outputs;

      4. The unsuitability of AI-generated outputs for your intended purpose; and/or

      5. Any infringement of third-party rights resulting from your use of AI-generated outputs.

8. TERMINATION IN AI TOOLS

   1. You may terminate your use of the AI Tools Service in accordance with the General Terms Applicable to the Services.

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Last revision: 2025-11-01